To sum it up, the charges went through, yet the product was not delivered on time. When the count was 4 charges to 2 bottles delivered, I sent them an email to which I got automated response (no human signed there) that made no sense. Today, when the count was 5 charges to three bottles delivered and, again, I run out of the product before the end of the month, I also send them an email to which I got - again - an automated response telling me that they will refund the extra charge and take me off the list.

My correspondence with Rejuvenate " WorldWide Support Team" is included below. Obviously the robots that work there don't care for their customers.


Hello,

Your last monthly charge(s) will be refunded to your account, please allow 7-10 business days to show the reflection on your credit card. You will no longer be billed. Please contact us with any additional questions.

Thank you and have a great day,
Rejuvenate WorldWide Support

From: Lidka Schuch [mailto:[email protected]]
Sent: Tue 8/11/2009 12:05 PM
To: Rejuvenate Worldwide Support
Subject: to the management: shipments come sporadically, yet you charge me regularly -Resveratrol

Please forward to the Management:

Hi,

Below is my correspondence with you, with my last message to which I have not received your reply.

Your product is great but VERY expensive yet your customer service is terrible or, based on my experience, non-existent.

You have a shipping problem that has to be straightened up or I will have to look elsewhere for the equivalent product.

After my email below (in red) dated July 13th, only one more bottle came, so the total of shipments received is now THREE bottles, yet I was charged again, second time in July, on July 25 which brings the total of charges to FIVE.

2009-07-25 RJVNTE-WLWD8883865070
800-4620584 TX
AMT 64.90 UNITED STATES DOLLAR $72.20

Aside of the dishonestly of holding my money way ahead of the delivery of the product, the time intervals between the payment and the received shipment are longer than one month and I am running out of your product on monthly basis.

I would appreciate – since I am a human with a name that you know – if a human with a name could respond to me this time, or I will have to take this matter to the Better Business Bureau or whatever organization looks into matters like that, and I will certainly stop the payments.

Regards,
Lidka


--
Lidka Schuch, Studio L
- Writer and illustrator for Graphic Exchange Magazine
- Author of "Lidka's Tips" series of booklets
- Author of "Moving from QuarkXPress to Adobe InDesign" guide
- Regular Adobe software beta-tester


What are you talking about? And whom am I talking to? Who is "Rejuvenate Worldwide Support"?

One more time, the matter couldn't be simpler: aside of the free sample bottle, I paid so far for four bottles but got only two. Please check if you have shipped to me two bottles for which I paid but haven't received yet and respond to me personally or forward my email to someone who will read it carefully, and respond personally to me.

I've been ordering cosmetics from US for years and never had such a ridiculous problem!

Lidka

_______________________________________________________
Lidka Schuch, Studio L, President
- Writer and illustrator for Graphic Exchange Magazine
- Author of "Lidka's Tips" series of booklets
- Author of "Moving from QuarkXPress to Adobe InDesign" guide
- Regular Adobe software beta-tester
_______________________________________________________
STUDIO L, Digital Graphic Design and Training
P.O. Box 552, Beaverton, Ontario, L0K 1A0, Canada
tel: (705) 426 2434
(416) 841 7148
http://www.studio-l.com
________________________________________________

_______________________________________________________
Need a short-term rental in Warsaw, Poland?
Check this out:
http://www.studio-l.com/idzik


On Jul 13, 2009, at 12:53 PM, Rejuvenate Worldwide Support wrote:

Hello,

Please refer to the following agreed upon terms.

FREE Trial Information
Thank you again for purchasing NEW Miracle, the worlds FIRST and ONLY skin care product with 12 of the worlds most powerful extracts. Miracle retails for $79.95 per bottle. By taking advantage of this special offer, you will only pay $49.95 plus shipping and handling, a 37% savings off the retail price!

By taking advantage of this offer, you will receive your first bottle of Miracle within a few days. If you love the product like the thousands of others who use it every day, simply continue to use it and you will be billed the wholesale price of only 49.95 at the end of your fifteen day trial period. Plus, we will place you on our Preferred Customer program and send you one new bottle each month for the same low price of just $49.95 per bottle.

If you would like to order more Miracle, or if for any reason you want to cancel your Preferred Customer autoship program, simply email [email protected] and our friendly customer service staff will handle all of your needs. Thank you again for your purchase and enjoy what many are already calling the Best Skin Care Product in the World!

Thank you and have a great day,
Rejuvenate WorldWide Support


Hi,

I ordered Resveratrol on March 26 from you (see your confirmation email below). The first bottle for the special price of $14.95 arrived very fast. Thank you.

However, so far you've charged me :

- twice the full price in April – charges went through on April 11th and April 29th,

- once the full price in May – charges went through on May 25th, and

- once the full price in July (so far) – charges went through on July 7th.

TOTAL of FOUR charges.

Aside of the sample bottle for $14.95, so far I've received from you only TWO bottles of Resveratrol which causes me to run out of it before the next bottle arrives. You are at least one bottle behind with shipments.

I trust you will straighten it up ASAP.

Thank you for your prompt response.

Lidka Schuch


Hello Lidka,

Thank you and Congratulations on being a valued Preferred Customer of Rejuvenate Worldwide.

Your monthly autoship has been successfully processed for
1 bottle(s) Miracle Anti-Aging Catalyst

Total including shipping:
$64.90

Your order will be shipped within 48 hours.

Remember, you can update your autoship order anytime simply by logging into your back office at http://RejuvenateWorldwide.com and clicking on Order Product.

Also, be sure to check out our website often and keep an eye on your email as we launch even more highest quality products to continue to help you look younger, feel younger, and LIVE YOUNGER.

Thank you again for your order.

Have an awesome day,

-YOUR Rejuvenate Worldwide Support Team