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vidya Muralidhar
January 2, 2010
DEACTIVATION OF UNWANTED DEDUCTION SCHEMES
I HAVE INFORTUNATELY BEEN USING A RELIANCE CELL PHONE FORM THE PAST THREE YEARS, they have been deducting my valuable money unwantedly by activating so many plans like cricket, news, mobile tunes, without even taking my consent, and when i call the customer care i always get a response that it will be deactivated, which has never been done, despite lodging ten or more complaints, i even have the complaint no, eveytime 30 R s is getting detecting for every pack and like this per month i am losing around 200 rs, just tired of complaining, if action is not taken, i will shortly be going to the consumer court and sue this company, , which is cheating innocent constumers, this should not happen to everyone and i strongly recommend not to go for reliance connection, as this is just cheating . my mobile no is 9341153556, my last complaint no is 116381745 dated 31 . 12 2009, if no action has been taken, i will directly come to the office with the police for justice for cheating people, and the company will have to pay a heavy price for this
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September 26, 2007
Terrible customer service
I have been trying to pay my cell phone bill online for the last 1 year. The system does not process my card. It accepts all the information and then at the end of the transaction, displays a message that I have entered incorrect information. I have been paying my bill online using my US credit card for more than 2 years. Since last year it has suddenly stopped.
I went to the Reliance Web world office close to my house (Cembur. Mumbai) the last week when I visited India. I was surprised by the terrible customer service. No one had any information. They made me wait for almost an hour without giving me any information. I asked to talk to their branch manager. They were not ready to disclose the manager's information and said that the manager was not in office. I dont understand what kind of system these people are running. This is really frustrating and a perfect example of improper service to customers.
I hope someone takes notice of this.
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