I have bought Reliance classic 261 model on Sunday 10th June at authorized exclusive Reliance mobile cell phone shop, Borivali (E), Carter Road. I have been told that it will be activated within half an hour. At home I found that others can here me and I could not here others voice. I took one day off from my office duty on Thursday (14th June) and requested the shop staff to attend to it.

Though it is new mobile set and found to be faulty the shop staff made me to wait from 12.00 to 1.30 pm and then asked me to visit a classic service center at LIC colony at Borivali (W). It is far away from my place and I have to in search of its location.

The approach would have been to request me to deposit my phone and come and collect after 3 - 4 days or give me a replacement immediately and send the faulty phone back to the company - giving the details about the faulty phone.

Now I have to take one more day off from my office and visit the LIC colony and wait for the feed back.

It is a case just making customer unhappy about buying a reliance classic model 261.

Nowadays there is a big competition in the mobile hone market and who attends to the customer problems immediately will be a successful company.

Dr. G Prakash Babu