I am Hiren Yadav from Ahmedabad.(09898909214,
[email protected]). I had purchased reliance broadband connection on 10-08-07 and paid Rs.2000/- by cheque on the same day. But, there was some disputes between my society and Reliance, they could not give me the connection. This dispute is because Reliance has put a big machine in our society and are not paying rent for it.
The worst thing is that they did not even informed me about inability to provide me the service. My entire online business came to a stand still because of non-availability of internet. Even after tremendous follow-up, I did not get any reply from them. None of their executives or managers replied me properly and they just took me for a ride.
Finally, I had to take a half-leave on 27-8-07 and visit them personally in their office. There I met the sales manager of my area Mr. Sanjay Ray. He finally inquired from different departments and told me that because of bla bla reasons, we are unable to give you connection. So, I asked for my money back and he replied that it'll take 15 days for the process. (!!! already after 17 days has passed). I, being helpless, said okay.
But, till date 22-9-07, i.e. after 27 days, they had not refunded my money. That person is not picking up my phone nor even answering my mails. I had sent 5 mails and made at least 15 calls to him. (I have the record of this follow-up).
Please advise smb what should i do...
Regards,
Hiren