I durgeshkumar chavan a past customer of reliance communication land line from karad (Maharashtra state) My phone no. is 02164 - 329807. I disconnect above phone on 3rd March 2007 by paying all bills. At that time local company center told me that i will get refund of connection amount 1000.00 within 2 month. Till i not received the amount. Now local company's response is not positive. Also in march i paid additional amount of @ 150.00 as a bill.

My self a reliance mobile user. I want to disconnect the line, i mean i want to surrender the line. I had taken the mobile from Kankurgachi Reliance Web World, Kolkata (Westbengal). When i went to the same Webworld on 10.08.2007 the customer care dept. told that you have to move to Ultadanga Reliance to disconnect your line. Then i went to the given Ultadanga Reliance, the customer care told that you have to come on Monday 13.08.2007. My complain is that if i want to disconnect the line on 10.08.2007. Then why the customer care told me that you have to come on 13.08.2007, because 11th is the billing date of Reliance. And I'll be the loser because again the rental of Rs.400/- will be added to my bill. This is not any govt organization, still they are acting like govt. employees. This is a very bad mark to this company and if they will do like that then no one will take such a company's connection where there is no solve out of problem at the particular time.

I had purchased a new cellphone with a new connection on 7/5/2007. I got connection for the one week that one usually gets on a new connection. After the end of the week the connection had expired so i recharged it with that of a one month validity.

A few days after this my outgoing were barred.on approaching the web world in noida they asked me to fill a new application form as they thought there could be some problem with the form. i filled a new form and submitted it. It took them couple of days but then they were able to resume my connection. This was the second time i had filled up the form.

After 15-20 days my outgoing was again barred. On approaching the web world they told me that there was problem in the verification as no such person with this name stayed in the given address (whereas i very well do stay there since last so man.y years). I showed them the address proof. But they would not listen to me and asked me to fill the form again (they made me mad) and i did so (third time). They said it will take a week but nothing has yet happened.

I have been running around since the day of purchase of my phone to get my phone working and filled up the application form thrice along with which has caused huge inconvenience to me. They keep passing the buck by asking me to wait and have not yet helped me with a solution. Finally i have given up now. And decided to write it here. As a next step. And also share my experience!!

I can neither receive calls nor make calls. At least I should be able to make calls to *369 to follow up the customer service, but even Customer Service is disabled!

Kindly tell me whether my cell will be activated or not!? Its so difficult for me to be in touch with my family members! What's the use of having a cell when one can neither make nor receive calls!! If not i would like you to refund the money i have spent on this cell(as it is nothing more than a dummy). Moreover there is still balance in the mobile in the India card section. If it can be activated then i would request to restore the connection immediately.

My latest application form number is 6948610740 which has been submitted at the web world in noida sector-18.

Sincerely,
khushboo.

MY mobile no. is 9370562546 & no any bill pandig in fact i pay advance 600/- on dt 24-05-2006 company billing date is 12/06/2006 but from collection center continue call me in a day 6 to 7 calls for paid for bill evan local collection center also call me & i m paid my bill through credit card but company calling continue calling me. I don't know what can it is very panic i am disturb on my job also.
I am system administrator in mumbai education trust in nasik .

Please tell some suggestions!

Thanking You,
Amit Shah.

My Cell was lost 5 days back when I blocked it at customer care (*333). As advised the day after (9/11/2006) i visited the Web Word at Forum, Bangalore (at 7:50PM). Where i was told that the number cannot be transferred at their outlet and asked me to visit MG Road Web Word. (May be the person in charge wanted to leave early although 8:30 is the closing time!!)

Next morning Friday (10/11/2006) i visited the MG Road Web World. They said that they cannot transfer the number to my old blank handset (this was the extra handset i had) and I will have to buy a virgin handset only then they can do so. (Good phone selling strategy!! But not Fair!!)

I had no option but to buy a new handset. They promised that they have sent the request for activation and the number would be transferred to this new handset with RSN: RJPHSC010109371 within 24 hrs.

It has been more than 2 days now. I have also complained on customer care (*333) with complaint number: 41669879 but all in vein. I have called up customer care 2 times after registering the complaint but they are not able to help at all. The Web world is not able to help too.

I have been running around for last 4 days to get my phone working between your Call center and Web World which are not in sink with the information. Causing huge inconvenience to me. They have been passing the buck to each other. Without helping me with a solution. Finally i have given up now. And decided you write it here. As a next step. And also share my experience!!