To: Customer care Reliance communications

My wife Dr Mrs. Chitra Rao - subscriber to the Reliance Pre Paid connection No. 9346282551. On 8 th May she had submitted her credentials at reliance Web world franchise located at Vanasthalipuram - Hyderabad on demand from Reliance communications when she had gone to recharge her phone.

Since last three days her outgoing calls have been disconnected and since 17th May even her incoming calls are not being routed through.

Her Application No. 70394337401 submitted at VSPM Office.

Her Complaint No. 49646330.

Reliance Webworld No. 32989993
Mr Mahender Reddy.

Would request to restore the connection immediately as the staff at the above office say that they have done their part and they can't do anything more advised to contact your main Webworld center at Hyderabad.

I am making this mail from my office at Bhopal and would request
to restore the connection at the earliest.
Regards,
G. V. Rao
Mobile No. 098931 57507
e-mail [email protected]

Our BSNL Land line No.
040 24022168 on my wife's Name
Dr. Mrs CHITRA RAO.

I have been using reliance post paid connection for the last 2 years and within this period encountered requirement of number change to a different state once. But once logging the request the work could not be accomplished in 4-5 days and still don't know how many more days to wait. I think reliance has the worst policies.

The more frustrating is that the customer care has immense potential to provide non-existing rules and also to increase the time line whenever user asks why it has not been done. There is nothing user can do and can go to.

There is no certainty in what customer care speaks about reliance policies and what the Reliance Web World (which is the gateway to interact with users) says.

I think that reliance management is never concerned about the services provided and i should say that TRAI should exercise sudden audits to check out the quality of services provided.

I will just copy- paste the mail I sent to Reliance Customer Care regarding the deactivation of my cell.

Till to this day my cell has not been activated!

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On 12/19/06, [email protected] < [email protected]> wrote:
Dear Customer,

In reference to your mail regarding restoration of services of your Reliance Mobile number 934****, please note that your complaint is logged as complaint ID **. We are working on the same and will respond to you shortly.

We are deeply concerned by the feedback received from you.

We understand the concern and assure you of a rapid improvement in this situation, shortly. We are able to deliver world-class customer service only by providing resolutions to our customer's grievances.

We look forward to co-operation of esteemed customers like you.
Yours sincerely,

Shiuli Deb
Service Assurance Cell
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

-----Original Message-----
From: SV
Date: Tuesday, December 19, 2006 10:06 AM
To: [email protected] ([email protected]); [email protected] ([email protected])
Cc: [email protected] ([email protected]); [email protected] ([email protected])
Subject: Re: Reference your mail (IMP - Cell barred since more than 3 weeks!!)


Hi,

You are asking me to be patient!! Are you people even aware, when my cell was disconnected!! It was the 15th of Nov 2006! Its been more than a month now.

Kindly tell me whether my cell will be activated this year or not!? Its so difficult for me to be in touch with my family members! What's the use of having a cell when one can neither make nor receive calls!!

So please make an effort and atleast tell me whether my cell will be activated or not, so that I can go for some other connection atleast.

Regards,
SV

On 12/15/06, [email protected] < [email protected]> wrote:
Dear Customer,

In reference to your mail regarding restoration of services of your Reliance Mobile number **, please note that your complaint is logged as complaint ID **. We are working on the same and will respond to you shortly.

Your patience in this regard shall be highly appreciated.
Yours sincerely,

Shiuli Deb
Service Assurance Cell
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.


-----Original Message-----
From: SV
Date: Tuesday, December 12, 2006 11:25 AM
To: [email protected] ([email protected])
Cc: [email protected] ([email protected])
Subject: IMP - Cell barred since more than 3 weeks!!

Dear Sir/Madam,

I am really very sad with the type of service Reliance provides.
I am a customer of reliance since more than a year. I have taken a prepaid connection.

About 4 weeks back i got an SMS saying "Please submit the address proof documents, or else the service will be terminated." The next day itself I went to Reliance Web World in Forum, Koramangla and submitted all the necessary documents, since from there only i had taken the connection.

And now its been 3 weeks and my cell has been barred! I can neither receive calls nor make calls. At least I should be able to make calls to *333 to follow up on my status, but even Customer Service is disabled!
I hope you can understand how disquieting it is to be without a cell for more than 3 weeks! I again went to Reliance Web World in Forum, Koramangla from where they called up Cust Service, the Cust Service person took my details and told me that my cell will be activated within 24 hrs and gave me a Request Number too. Now its more than 6 days and still its the same!

Yesterday when i went to Reliance Web World in Forum, Koramangla to inquire what had happened, I must say the man behind the counter was in no way useful and in a way was very rude to me when i inquired about my status!

You people advertise that you value your customers, if yes then please show me how!

Here are my details..
CONNECTION: Prepaid
PLACE FROM WHERE CONNECTION WAS TAKEN: Reliance Web World,The Forum, Hosur Road, Adugodi Bangalore
CELL NUMBER: **
REQUEST NUMBER: **

I am sorry if i sounded rude, but I am really disgruntled with Reliance Service!

Sincerely,
SV

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We purchased data card 09312104250 to be used for laptop for usage of internet from Reliance Communication. We subscribed the data card under Zero Rental plan for data card usage and voice calls rental Rs 149. But when we got the bill we find they charged rental about Rs 650. When we asked them about mistake with customer care who advised us to pay and from next month they will send correct bill because they entered wrong information in system. We paid the bill in good faith.

Then again next bill come with same charges. Nobody is ready to listen. Even we have to wait longer time to register our complaint When they listen all things, they say system is hanged or updated so call one or two hours later. We called so many times, but no use. They do not want to correct bill and now disconnected our card which is of no use.

We have written so many emails. They give me one fax no which never worked and I tried to send fax so many times to them.

With regards,
ACP Marketing Private Limited.

My Reliance no. is been disconnected since last 1 week without any notice, even though all the papers were submitted. And when we go to Reliance webworld, there's a common answer from the person that is SERVER IS DOWN.

Even after submitting paper for second time at Reliance webworld, the connection is still not restored.