Loss of bill paid for Net Connect through online payment. Bank credited money to reliance. They refused to admit they received, but they were able to send it back to me a month later instead of crediting it to my account (I called the bank to ask where the credit money came from and they replied Reliance Communications.). I would like to say that this is a case of fraud, but I believe it just a case of negligence towards the customer and poor communication between managers.

On the 9th of April 2010 when I made payment for the bill of Rs1379, I did not receive a proper receipt from reliance so I immediately contacted *355 and they advised me to contact the local Web World. However I called again *355 on the 10th. They once again advised me to go to the local Web World (WW). I finally was able to contact the WW on the 17th of April. I wrote a letter of complaint and asked them to change my connection to a pre-payed plan or else terminate the connection. I also submitted the bank proof that they had indeed received my money. They made excuses and said that the payment was for the previous months bill. They told me we will check into it and they would get back to me in 2 days. On the 18th of April 2010 I stopped using Reliance Net Connect services (the bill was generated on the 22nd, but I continue to be billed.)

9 days later I received my bill showing that the issue was not solved so I submitted another letter to the email of [email protected], and told them I wanted termination of my account and warned them if they did not fix the problem I would also terminate my Mobile account . A Mr. Pawan Bhatt replied that same day acknowledging my desire to terminate the account and expressed his regrets. Still nothing has happened. All I can say is I hate dealing with liars and thieves.

Since that day I tried to work out this issue with several visits to the WW and the Reliance Mobile (RM) store - Still no resolution. On the 14th of May I received my initial payment of 1379 with no explanation. I contacted the bank and they told me Reliance Communications had credited that money back to the account. I figured out that it was the RM store that helped me get the money back, but that was not what I wanted as that was only Reliance’s money and needed to be credited to the 9th April bill. I went and complained and was advised that I should not make payment by both the WW and RM stores. I did not agree with their advice and re-credited that money back to my Net Connect account intending to make all payments complete, however Reliance Communications continues to bill me. Now my bill is Rs 4090.

I was a post paid customer of 0571- 3295530 begin_of_the_skype_highlighting 0571- 3295530 end_of_the_skype_highlighting for three years. Due to poor connectivity I surrendered my handset around 6 months back but till date the amount of my security deposit has not been refunded to me. I enquired about it several times but they always promise it will be done soon.

I took the Broad band connections from Reliance. I used it for the 1st day. After that I did not use the computer so I switched it off. A week later i saw Reliance people in the neighbours buidling and then i saw My computer it Broad band wrie had burnt.

Reliance people are saying that it is because of Power flucations in the Area and some of the Reliance Routers kept on my terace and the neighbours terace and the joints at all the places and my systems USB port is burnt.

I told them to repair my system and give me as this is because of Reliance not because of Me.

I had purchased a caller tune on 08.08.2010, i had received the message from RCOM for the same, and the amount for that had been deducted from my account balance at the same time.

Now today is 13.08.2010 and my selected song is not playing till now, only reliance default tune is playing, i have contacted reliance customer care several times and they are doing nothing.they are just saying that it will be done.

Few days back Reliance automatically activated caller tune services on my wife's mobile and set a very vulgar kind of tune on it, so all callers were quite astonished and ashamed. on finding about it, I deactivated thinking she may have inadvertently activated it by pressing some key on some promotional call, any way yesterday it again got activated with same tune. And this time mobile was at all times with me before activation and after. So today when i found out it was activated again, I deactivated again and called Customer Care regarding the issue, I selected English as my preferred language yet was connected to a guy who was speaking in Harayanavi. Since I understand the dialect, I went on with call, i tried to explain him my problem, but he kept on saying since caller tune is not activated i cannot do anything. I tried in vain to explain to him that it was my problem it is getting activated without any action on my side, but more i tried to explain more rude he got in end he threatened me that he would come to my home and f**k me, my wife, my sister, my daughter and even my mother. I have already called on 100 and registered a complaint and I am going to file a complaint at Reliance head office too and will file an FIR to this effect also. Please guide me as to what else needs to be done, cause I cannot take the threat easily since I don;t know him and he has all my records, my number and address etc. as they all are available to them on computer.