I had surrendered the Reliance Landline Phone on 16/03/2007. At the time of providing me the telephone connection, the Company has taken some security mone say Rs. 1000/- from me. Even after passing of 6 months of surrender of Telephone, I have not received my security refund. Whenever I call the customer care center situated at Sanjay Place, Agra, the employee Ms. Navpreet Kaur says that sir please contact after 20-25 days. This is continuing since last 3-4 months. I am tired of contacting them.

I have given complaint regarding my hand set in Bright communications. (Authorised dealer for Nokia) They took about 20 days to solve my problem on top of taking 20 days also they are unable to solve my problems.I have given my cell for servicing for I was not able to receive or make calls from my cell. But where as they serviced my cell at Chennai and it came back to me and now i can just listen to the voice from other end where as they are not able to listen to my voice. please try to help me out in this matter.

I'm M.Dileep from hyderabad. My Father (M.S.M. Raju) is using reliance cdma (prepaid) from the past 6 years. Recent times without any prior intimation he is being charged for various value added services which were not activated by him. Many a times we asked to the customer care executives to deactivate all such services but in vain. Yesterday (11/07/2010) also my dad's balance was again deducted. I request the appropriate authority to solve this at the earliest convenience.

Dileep (99499 23620)

M.S.M. Raju (93475 77745)

Subject: Request for activation the connection “Reliance No: 93135-64684”

Dear Sir / Madam,

This letter is to bring to your kind attention that I was using your Reliance Mobile connection No.93135-64684 in the name of Yogesh Singh, earlier this connection was in name of Company (XXXXXX). I am using the same reliance no: 93135-64684 since February 22, 2006.

But now the same connection has been terminated without my information / consent. I am good pay master and I always pay on time; you can check my previous record. Now I would like to point out here that I have not received the pending bills from reliance communication from January 2010. But still I have sent Mr. Devendra on my behalf to Reliance Communication, Sector – 18, Noida UP 201301 just to inquire why they are not sending the pending bills to me since January 2010. Customer care executive Ms.Akshika over there told me that your connection has been terminated due to non payment. She did not give the reason of not sending the pending bills, instead she told Mr.Devendra to pay the outstanding of Rs.750/- after that your connection will be activated within 24 hours. He immediately pay the outstanding amount in cash of Rs.750/- as per the receipt no. S164799508 dated: 30 April 2010.

As informed, the connection is still inactive, and 24 hour had gone. Then on 1 May 2010 Mr. Devendra again visited Reliance Communication, Sector – 18, Noida UP 201301, just to know the reason why the connection is still inactive. Customer care executive Ms.Akshika told him that the said connection can not be activated and she did not give any proper reply to him. Then the next day as on 03 May 2010 I myself visited Reliance Communication, Sector – 18, Noida UP 201301 and requested Ms.Akshika to activate the connection. She again told me that your connection has been terminated due to non payment. I told her that I did not receive any bills since January 2010. I also told her that I made on account payment of Rs.500/- via cheque
248068, Dated: 28.02.10 for Rs.500/- Corporation Bank, Sartia Vihar, New Delhi – 110092 and dropped the same cheque in drop box of reliance sector 18, Noida.I requested her to check the same. But she did not want to check the same and she reluctantly told me to leave the issue here and buy a new connection. I also told her that no notification, no phone call, no letter to sent to me for the termination. Then how can you disconnect the same without customer consent. I have tried my level best to let her know the scenario but no avail.

I have also complained with nodal officer but no positive response from them.

As earlier informed to you that I am using the same no since February 22, 2006 and this no is damn important to me, so I request you to please solve the issues as soon as possible and activate my connection with immediate effect, otherwise I will have to take legal action for the same.

An early action in this matter will be highly appreciated.

Thanks

Warm Regards
Yogesh Singh

[email protected]

On 27.3.2010, all of a sudden, fag messages started going out from my mobile No.9350102024. In spite of my all efforts, they could not be stopped. The mobile was switched off to stop out going SMSs that had no meaning.
On 28th March, 2010, I lodged a complaint with the customer care centre at Jail Road show room where from the instrument was purchased in the month of February, 2010. It was switched on and the messages started going again and again with out stopping. Mr. Praveen Kumar, the in charge at the customer care centre (Ph. No.9311588577, 9313111987 & 011-326 33331obserbed the problem and retained the instrument for repairs. A stand by instrument was provided to me for a day.

After I returned, the same problem of automatically sending SMSs from my cell started. They could stop after the mobile was switched off. This was with the instrument which the care centre had provided me as a stand by for a day.
By automatically going fag SMSs from my No. 9350102024, about Rs. 350 were debited from my balance. It was not because of a defective instrument but due to some problem in the Reliance system. Change of instrument could not stop sending messages.

In spite of repeated requests by mail and phone and in person to Mr. Praveen Kumar of Jai road, Tilak Nagar, New Delhi, the money debited from my account could not be refunded.