Hi All,

One month back I had requested to shift broadband connection from my old address to new address which is just nearby BUT it's not yet done. Every time when I call at their customer care i am given a new request ID and been told that it will be shifted in one weeks time BUT you see even after ONE MONTH it's not shifted. I am not use the facility for the last one month and then guess what a bill is generated and I am being asked to make the payment. RELIANCE communications is the biggest FRAUD company I have ever seen. Please just don't ever apply for them. These people are frauds and they care a damn about customer service.

Sarita Singh
New Delhi

I bought Reliance Netconnect Broad Band + data-card on 21st May, 2009.With great difficulty and follow up it was activated after 7-8 days and while using frequently getting disconnected.Finally it stopped working (No blinking) after about 12-14 days.I have approached thier customer services but of no use.Every time some new guy used to come on line and ask same query, which was explained by me to them 'n' number of times.In the mean time I received thier 1st bill for the month of June and paid the same without properly using the data-card.Any how I have arranged to return my defective data-card to thier "Authorised Service Center" at Borivali, MUMBAI on 31st July for replacement.They may take 7-8 days for replacement.During all this I have received thier 2nd bill for the month of July and for making payment, I am receiving regular follow up phone calls.My experiance is that Reliance sales dept.is only interested in selling thier stuff and collecting money, they are least bothered for product service and even do not have courtsey to attend the phone call.Where as their "customer service" is only giving excellent "Lip Services" without any problem solving or solution. Yes, they are extremely wonderfull in wrong billings and follow up for immediate payments. I do not know when I will get back my data-card, I have decided not to make any payment unless my problem is resolved.After spending about Rs.3700/-, since last 75 days I am facing problems and unable to use data-card.

Dear Sir,

We are using connection of RELIANCE BROADBAND since last more than 2 years, but since last month we are facing the problem of VERY VERY POOR connectivity and we complaint regarding the same to localk office as wel as customer care, but we regrate to write that we are not getting proper solutions.

The example of LACK OF SERVICE is that last time we hv complaint (No.103549767) on 10th July, 2009 but since that there is no actions taken from the concern department after so many request at local RAJKOT office staff. i.e. MR.RAJESH ZALA (9377055664), MR.RAVIRAJ (9374415390) but no one is taking care to attend the call and solve the
complain No.103549767 register on 10th July, 2009.

Local officials at RAJKOT office is NOT INTERESTED to ATTEND the phone to register the complain...!!

Hoping PROMPT actions in this matter.

I had Applied for a Post paid connection, i received sim card on very next day, but the sim did not active till today after 6th day also, when i made complain to the costumer care they only said the sim shall be actived soon.
but no response, when i said to refund my money against the sim they told the money cannot be refund untill the sim is actived.they need a working sim, now tell me is this right to cheat an customer.

Mr.d.J.selva ganapathy, executive of Reliance Communications, No.6, Ave Maria Complex, Trichy Main Road, Thanjavur-613006 (Tamil Nadu) (phone: -04362-301900) had approached me about 3 months ago for hiring the terrace of our building "Sai Complex", Near Anna Nagar Bus Stop, Nanjikottai Road, Thanjavur-613006 for erection of Reliance Tower and allied facilities. As per his oral instructions, i had submitted all the papers required by him on an urgent basis as he wanted very very urgently . For three months he kept on saying that the matter was under process and would be cleared fast. relying on his oral positive reply, i refused offers from other service providers for similar erection of their towers. But, after three months, he has sent back all the papers without even a courtesy- covering letter assigning reasons for doing so. Thus, i am put to loss on two counts - 1) i spent about rs.3000/- in getting the papers from the Govt depts on an urgent basis (2) i lost the opportunities from other service providers who offered good terms. Therefore, the management of Reliance Communications should investigate into the matter and let me know why these papers were returned to me after 3 months without assigning any reason. -