This is a complaint about a Reliance marketing executive, team leader and their behavior. On 18-8-7 Saturday I have called Reliance marketing executive Mr. Prashanth to purchase data card. I asked him on phone that how much time it will take to deliver a data card to me? He answered that, within one hour he will give the data card and active my connection and he also said that with in one hour you whole process will be completed and you can browse the internet. That time I was in very usage of internet. I have urgent mails to send to my company. After hearing this I have called him to my home.

At my home I asked him about the plans and terms. He was un-successful in explaining the plans and terms. He doesn’t have enough knowledge about the product. He had taken Rs. 500/- as advance along with my Photostat documents. After that till today he is not getting in touch with me. Many times I have called him on his mobile, but he is rejecting or not lifting calls from my mobile. Some times he wontedly answered my calls by other persons by saying he forgotten his mobile at home. Some times Mr. Prashanth lifted my calls and said that, “No stock is here in entire Warangal. I am trying to get a data card especially for you from Hyderabad. The company is not providing sufficient data cards to us, many customers are in waiting list.”

After six days losing my work with Internet, I gone to his office, he is not their, so I have taken the team leader Mr. Ravi's mobile number 9399957100 and I have called him. I asked him that, “you people were failed to give data card in time. So return my money along with the documents which Mr. Prashanth has taken from me.” I thought that, by hearing like this they will give the data card immediately. But Mr. Ravi answered that, in the evening you will get the money and documents.” Now its 12.30PM till the team leader Mr. Ravi had also failed on his promise.

In the evening I have purchased a data card from another reliance web world, by using the data card I am mailing you. I contact the Reliance web world about this issue, they told me to complaint to Reliance call center. I tried to complaint on this issue to call center executive. he refused to take, this type of complaints and advised me to collect your money, documents in a good manner.

This is the example of how companies are cheating consumers bad gaining profits. They are appointing irrespective, irresponsible employees. The companies also like these irrespective, irresponsible employees.

Regards
Rajesh Khanna B
[email protected]
Warangalq

I had a post paid Reliance Communications' (RCL) connection. One fine day my connection was changed to prepaid, without even informing me (although I had paid all the bills on or before time). On inquiry I came to know that a formal requisition has been sent for the same but I didn't forward any such request. Now, this post paid to prepaid process is an irreversible one i.e I cannot switch back to post paid on the same number. I feel that this is a pure negligence or a case of fraud by RCL.

The I have reliance netconect and it's not working for the past three days. The customer care says the this problem is there for all the customers through out INDIA and their technical team is working on it (not sure how many days they will work). My sincere suggestion is don't go for the reliance services any more.

Thanks
Ramakrishna.M

I bought a new reliance post paid connection on 16th may 2007 from reliance Web world franchise located at Mayfair office - Hyderabad. My number got activated on 20th may after much delays and request but i didn't get the STD activation from my phone even on 25th may 2007.

I tried to call every concerned person for the getting my STD activated but i came to know that i got a old number which was deactivated 2 years back and now its coming back into the circle as per companies policy. All this was not told to me before i got the connection. It has been 10 days since i got my phone nothing has happened.

Customer beware!!!

Re: Reliance Communications

I had a Reliance Fixed Wireless Phone (FWP) connection (No. 033-30941801) which was installed on February 07, 2004 at my residential address 71 (Old 105 Dakhsin Para Road, Kolkata 700028) and at that time the they took Rs. 1800/- (Rs. 800/- for installation charge and Rs. 1000/- as security deposit). The telephone connection was taken through J.P. Traders, 569 Jessore Road, Kolkata 700074. After about two years I found that the service is not up to the mark and subsequently I surrendered the FWP in Reliance Web World Express, 18 Dum Dum Road, Nager Bazar, Kolkata 700074 on February 25, 2006. During the surrender process I paid Rs. 647/- in cash as due phone bill at pro rata basis up to February 25, 2006 along with handset with all its accessories (original receipt with me) and I was told that an additional Rs. 290/- (rental for following month, March, 2006) would be deducted from the security deposit. In April 05, 2006, some S. Sarkar of the same Web World Express gave me the receipt regarding the ‘submission of FWP in good condition with all its accessories’ (MDN: 32941801; RSN: RLGFW200657082).

Almost 15 months have already passed following the surrender of FWP but unfortunately, the Reliance people have neither contacted me (Resi. Phone No. was provided) nor returned my security deposit. Meanwhile, I have visited twice the same Web World Express but they could not be able to give any positive answer. I have last visited on April 04, 2007 and that time I have found a cheque of Rs. 588.00 in my name dated in August, 2006 is lying with them. They have been trying to deliver the lapsed cheque to me and asked me to revalidate the same from Reliance House, Chowringhee, Kolkata as the delivery man could not find residential address but I have refused to receive it.

I am now surprised that during the time of installation, the same Reliance people verified my residential address and get a paper signed at that time but this time they have failed to localize the same address. I believe that the amount printed in the lapsed cheque should not be Rs. 588.00 as I have surrendered everything in good condition.

The companies like this never bother the interest of customers. Whenever a customer fails to perform his formality, the company people do not forget to take steps in their favor but the reverse is very much not true. In the present case, they do not think of the customer as I am at the receiving end.

During the surrender of instrument I cleared all dues including rental up to April 25, 2006 and I do not understand why they had charged me another Rs. 290.00 as rental for the following month. What is the basis of charging like this? I had no phone connection in March, 2006 but I had to pay the rental for the said month as per their discretion. I claim the full security deposit (Rs. 1000.00) what is lying with them at the very earliest convenience.


With regards,

Yours faithfully,
Dr. Ranajit Karmakar
71 Dakhsin Para Road
Kolkata 700028
033-25297958