I am a regular customer of Reliance Fresh outlet, Akash Kalsi Tower, Mango, Jamshedpur - 831018. There was a big hoarding near at road side of the entrance for this store Avail the scratch card offer for any purchase beyond Rs. 300/- and get a minimum guarantee cash back of Rs. 25/- When I finished my billing where total amount was more than 300/- Bill No. -0098 dated April 20, at 17:58 Reliance card No. 2266111152914321


I was told that scratch card is out of stock. Then I asked whether I can avail this scheme when the card comes back, he said no it is not possible. That time again you have to do the fresh buying. When I complain to the irresponsible manager, (Mr. Sanjeev Kumar Mobile No. 9934362656) he said that he can not help and asked me to contact customer care. When I insisted him to remove the big banner and hoarding near the entrance, he said no once the scratch card comes, this scheme will continue. When I failed to contact customer care thru the toll free no. given by Mr. Sanjeev, no response was there. I insisted him to connect me to customer care to lodge this complaint. After He kept me waiting more than 45 minutes for the entire episode and end result was the routine reply "We will get back to you within seven working days."


Very irresponsible, cheap, pathetic, uncultured and shocking. Such is the behaviour of people that work at Reliance Fresh.


This is not happened to me first time. I had experienced the similar situation during Deepwali Silver Coin offer with same reply "Coin is out of stock" Reduced rate tag is there on the article at rack. When you pick it up, go to the billing counter surprisingly they will reply "Sorry this offer was available till morning"

How many times a customer is being cheated like this.

Apart from economical loss Embarrassments and humiliation can not be measured

Dear Sir/Madam,

I'm very sorry to say that the Name of your store "Reliance FRESH" is not worth as there's nothing fresh in it. Today, being Sunday we went to Reliance fresh Store in Sector 28 Faridabad to purchase the grocery items. We have purchased one Amul Shrikhand Elachi flavor mfg. date mentioned on the pack was 02/09/09, expiry date as mentioned on the pack says after 6 month from the date of manufacturing. But when we opened the pack it smells very bad and there's all fungus inside the pack.
My complaint is how one can be so cool after seeing all this. It’s a matter of one's health. I know that we are having 2nd in terms of population, but it doesn't means that one can take liberty of harming someone else's health. Moreover it’s also not about money (50 Rs) it's more than that. If sm1 stole your money what one do and what's the punishment? You all know but here we are talking about more than that i.e. someone is harming our health. As a popular saying says "Health is wealth". My question is what should one do to stop all this, where will be the listening and what will be the punishment?
Hoping that an early response will be provided and can satisfy me.

Ankush Mehta
[email protected]

Visited Reliance Outlet at Kalyan ( Khadakpada ) on 23rd Sep 09, my experience was as follows :

1) Bad Odor in the Store.
2) Saw and Pointed out to the employee Rat running in the store.
3) Saw and Pointed out to the employee dead flies on the door of Ice Cream chamber.
4) Saw and Pointed out to the employee dead frozen flies on Ice Cream Tubs.
5) Wanted to register complain with Store Manager but Store Manager was absent from the Store.
6) Registered my complaint in the Complain Book. Noted that all previous complaints were un attended to by the store Manager as the actions taken by store manager for the customers complaint is not filled up.

I really don’t think I will be visiting the store again, unless I get a feed back for my complaint from the customer care.