I Mr.Purvang Patel owner of Vehicle Hyundai Verna, MH-04 ED 3001, would like to inform You, that I had met with an Accident on 26th November 2010.I had Informed Asset Hyundai Bhandup Branch & Reliance General Insurance about it.I then submitted all my required documents.After the Survey I was told that the car has undergone a damage of 2.5 lakhs rupees & my personal Liability would be Rs.60, 000/-.I decided to opt in for total loss.The surveyor for the company & Asset Service Manager convinced me for Repairs & not Total Loss, as my Liability was vey minimum according to them.However its now 6 months I have not got my car.
Based on these rules laid down my IRDA, you (Insurance company) is liable to settle the claim ASAP...its been more then 6 months that my car is with the showroom..After 6 months I am been informed by the Showroom that I have to keep Rs.1, 80.000/- ready if I want my car.This is pure Negligence & Cheating on both Service station & Surveyor’s Part. A wrong Decision has been taken by both the Parties.I am really Frusterated & feel of Committing Suicide. I want my car back, else I will consider an option to file complaint with IRDA and Consumer Court.My Claim no. With Reliance General Co. is 2101261914.Plz do the Needful.My Email [email protected], cell no. 9833006157.
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the said co. has passed my claim of Rs19445.00 and inform me that i ll get my demand draft of said amt with in a week period which had been informed to me by SMS i didnt get the DD in the stipulated time than i lodged a complaint on20 -2-10by its no 97117 and person concern assured me that with in 72 hrs i ll get my dd any how but after the 200 hrs ididnt get the DD .my policey no is2603792311004398

Claim pending for settlement for more than a month after submitting all the documents.
I am having a real Nightmare dealing with Reliance general insurance. I have tried contacting multiple people with the local claims department, but to no avail, they never answer the phones. Logged complaint with the reliance customer care, was assured a resolution within 7 days, and now even after 20 days of logging the complaint, i still don't have a resolution.
I tried calling the customer care again, and was kept on hold for 20 minutes by the representative while he was connecting me to supervisor, i spoke to some supervisor, she put me on hold again and then disconnected the call. I didn't give up, I called again, asked for a supervisor, was kept on hold again, this time 30 minutes and i was again disconnected..
I have sent multiple emails to them, have attached them all, Never got a response, when i did get a responce, it was the standard template used in the call center, mentioning that we are working on the issue, please have patience, HOW DO THEY EXPECT ME TO HAVE PATIENCE AFTER 1 MONTH, for a claim settlement of just Rs.18000 when i was promised cashless service at the time of getting the policy.

Following are the emails i sent to Reliance:
I have sent multiple emails regarding this claim(2101005420), but to no avail. I have tried contacting the surveyor, as well as some other people at the local claims departments, but they never pick up the phone. This is really frustrating, after a month and a half when the claim was initiated.
The documents were handed over to the surveyor more than a month back by Pearl Honda, I don't know what the surveyor is upto and why the file has not been submitted by him yet. I doubt if he has mis placed the documents by now and he had all the originals.

The total amount billed was Rs.17567 (Pearl Honda) and Rs. 2363 (Kumra Motors, Manimajra, Chandigarh).

I never expected this kind of delay from Reliance insurance. and i wonder if there are so many hassles and so much running around for a claim of mere 18-20, 000, God forbid if there is a major accident, then what the company would do???


Today also i was on hold with Reliance insurance customer care for 30 minutes, twice and was disconnected by the people there both the times, they just kept me on hold, stating that they are connecting to some senior, and then i was disconnected. It was really frustrating to hold for 30 minutes and then just get disconnected.

Try to understand that i made the payment on a credit card and i am bearing interest on the same, i wonder who is going to bear that interest.

I had sent emails earlier too, never got a response, even now i don't have much hopes, but this email too is for my record and proof of harassment by reliance.

If anyone reads this email, kindly provide some contact detail, some one who can help me settle all this, or i may have to go the legal way.

This is regarding a travel policy which had been done through internet for me and my daughter travelling abroad .We had taken up a policy but when it was issued my daughter name was not reflecting in it.So we tried to change the policy but nobody did it so in hurry we had to book another policy and the old one was to be cancelled.But nobody is doing it and till now after 25 days also it has not been cancelled.KINDLY DO THE NEEDFUL WE REALLY NEED YOUR HELP.

KARAN SINGH
CASE ID:00816022

I have insured my car with reliance general insurance.I have given the cheque in may.It Has been 4 months I have neither received the policy nor the gifts attached with the policy.This company is a fraud company and Anil Dhirubhai Ambani does not know how to do business or has employees who are all corrupt and doesnt have any business skills.Anil Ambani is just earning money on his fathers Name which is going to end very soon as people are becoming aware about it.Its not insurance sector but also his telecom sector which is fooling people.

I would request everyone in india not to buy anything from ADAG Reliance as you will definetly loose your money.