Well I have been dealing with reliance for almost two years over this matter! I purchased top of the line high efficiency air and furnace for my home and going with a company i thought i could trust. BIG MISTAKE! Not only did they destroy my basement but the installers were cussing and rude because the salesman sold me something apparently that would take two days! I had the service manager come to my house and all he did was make excuses for his people. They were directly from reliance not contracted out. I had to make service calls because they just slapped it all together. The technicians that came out to fix these problems could not believe what a state everything was in ... in their words "this was just thrown together". To top it all off I never received a bill when the deferred payment was up so they just automatically started taking out my money! Charging interest = $2000 more!!! I keep getting told its handled and every god damn time I call I never get called back unless its 10 or 11 am. HELLO I WORK! The last guy said it was all handled and i thought awesome! NOPE!!! Two months later and here I am!!! Then when i called him numerous amounts of time he sent me a message apologizing for his tardiness > is that a joke????????? two months is not tardy its blatant disregard!!! He also did not even 'remember' what we worked out so im taking it as a re-nag!!! This company is ridiculous and they say call customer service > they didnt even return my phone calls either! BEWARE!!!