RELIANCE MONEY IS SIMPLAY CHAETING TO CUSTOMER .THEY ARE CLAMING THEY ARE CHEAPST BROKERAGE CO BUT THE TRUTH IS THEY ARE CHAETING TO CUSTOMER & MAKING AS FOOL

I OPEN RELIANCE MONEY ACCOUNTS IN THE MONTH OF SEP 2007 WITH RS 500 BROKERAGE & RS 750 AS A ACCOUNT OPENING CHARGES

THEY OFFER 25% DISCOUNT ON BROKERAGE (500-25% ) BECAUSE OF HOLDING RELIANCE COMMUNUCATION IN SHAREKHAN ACCOUNTS

I PAID RS 1125 BY CHAQUE WITH FOLLOWING TERM & CONDITION

1) RS 500 (500-25%) BROKERAGE FOR ONE YEAR WITH A TURNOVER OF RS 5, 00, 000 IN A ONE YEAR
2)RS 12 ADDITIONAL BROKERAGE INCLUDING SERVICE TAX ON PURCHASE & RS 12 ON SALE OF SHARE
3)RS 50 AS A AMC FOR MAINTAIN STOCKS

BUT ON 18/02/2008 RS 450 IS DEBITED AS A LIMIT CARD USES CHARGES

ON 1/3/2008 RS 450 IS DEBITED AS LIMIT CARD USES CHARGES

THIS CHAGES ARE DEBITED WITHIN 15 DAYS OF INTERVAL .THIS IS DEBITED IN MT ACCOUNTS

THIS NAME (LIMIT CARD ) & CHARGES ARE NEW FOR ME .I SHOCKED AFTER CHECKING MY ACCOUNTS IN STATEMENT WHICH IS SEND BY RELIANCE MONEY

I ALSO CALLED CUSTOMER CARE 3 TO 4 TIMES .AFTER WAITING LONG HOURS ON PHONE .THE CUSTOMER CARE PEOPLE NOT REPLAY FOR THIS CHAGES .THEY INFORM ME THEIR SYSTEM IS NOT WORKING

THIS NUMER OF CUSTOMER CARE IS ALSO NOT A TOLL FREE NO.I ALSO WRITE MAIL .THE RETURN THEY SEND ME THEIR BROKERAGE STRUCTURE

THIS BROKERAGE STRUCTURE IS ALSO NEW FOR ME & THIS BROKERAGE STRUCTURE IS ALSO NOT UNDERSTABLE

ON WHAT BASIS THIS CHARGES DEBITED I CANNOT UNDERSTAND .I ALSO CALLED MY AGENT WHO OPENED MY ACCOUNT ME HARSHIT SHAH .THEY ANS TO ME HE IS OUT OF STATION .AFTER THEY COMEING THEY SOLVE THE MATTER

RELIANCE MONEY IS SIMPLY CHAET THE CUSTOMER & MAKING MONEY
BY THIS TYPE OF UNFAIR TRADE PRACTICE

THIS IS NOT HAPPEN IN MY CASE BUT HAPPEN MANY CASES AS PER THE AGENT .IF YOU LOOK THE WEBSITE OF MOUTHSOUGHT .COM .YOU CAN FIND MANY CASES

I AM VERY UPSET DUE TO THIS .I AM SALIRIED PERSON

PLAESE TAKE ACTION .THIS IS NOT A NORAMAL COUSE OF BUSINESS .THEY ARE DEBITED CUSTOMER ACCOUNT WITH A HIDDEN CHARGES


VALJI BHADRA
9323687388
9930882362

I have applied for a DMAT Account from Reliance Money. My account got opened on 16/11/2007 (App number 567814 DP ID 13041400). But unfortunately I haven’t got the Password PIN till yet. Even after 4 mails to reliance customer care no response till yet. Four months still over.

Their customer support is PATHETIC to say the least.
They take many weeks to respond and then just respond with a copy pasted automated email that just is of no help whatsoever. Please see below email chain.

18th Jan.
----------------------------------------------------------------------------------------------
I registered twice for a demat account. I only got one SMS with two mobile numbers to call.

Neither of them ever pick up the call. I have been trying 3 weeks.

The customer support numbers mentioned for Pune on your website - both of them are always 'switched off'....

3 weeks, i couldnt reach a single customer rep. I wonder what would have happened if I had an account with you and needed urgent help..... very scary....

-Vinayak

They reply on 31st Jan
----------------------------------------------------------------------------------------------
From: "[email protected]" <[email protected]>
To: Vinayak Raghuvamshi <vraghuvamshi-at-yahoo.com>
Sent: Thursday, January 31, 2008 11:37:24 AM
Subject: Re: Non existant customer care


Dear Mr. Raghuvamshi,

This is with reference to your email to Customer support dated December 18, 2008.

We request you to specify your query so that appropriate resolution can be provided for the same.

For any further assistance please call us on 3988 6000 or write to us at [email protected]

I resend message 31st Jan
----------------------------------------------------------------------------------------------
Vinayak Raghuvamshi <vraghuvamshi-at-yahoo.com>
31/01/2008 11:48 AM
To [email protected]
cc
Subject Re: Non existant customer care







I had registered for Demat using your online web application.

I received an SMS from you (567673434) on 1/11/08 with two mobile phone numbers - neither of them ever pick up their phone... (9371069707, 9823601843) .

I tried emailing your customer support - no response.

I tried calling customer support number - no response....

Is my query clear?

-Vinayak


They reply on 18th Feb.
----------------------------------------------------------------------------------------------
Dear Customer,
This is with reference to your email to Customer support regarding following queries.

Kindly provide us your client ID or user ID so that we can provide you appropriate solution.

For any further assistance please call us on 3988 6000 or write to us at [email protected]
----------------------------------------------------------------------------------------------


I am clearly telling them this is a problem I am facing 'during' registration - where does a client id come into picture at this point. And what about all the information I have sent already?


Stay away from Reliance.....

Hi,
i opened a reliance money demat account to trade intraday, initially i received my welcome kit but never received my login password. after numerous attempts to call customer service ( the line which is open only between 9.00am to 4.00pm and is never reachable), sent them emails and then received my password. however after a couple of days of trading without any issues, i transferred Rs.10000 from my HDFC bank to reliance money to trade but did not trade that day, however the next day when i logged in to trade, it should have shown me a balance of Rs.10000 left but the balance left was 9116, Rs.84.00 deducted for no reason at all, when i tried calling their customer support, their customer support representative listened to the whole issue and put me on hold, and then disconnected the call, this happened twice. i have sent numerous emails to them, but no response from them at all. really the worst customer service. GUYS, MY FIRM ADVICE TO ALL OF YOU READING THIS FORUM, NEVER TRADE USING RELIANCE MONEY.
REGARDS
Bhavesh P.

I applied for a depository account with RelianceMoney on 12th of July 2007 and so for I have not got a luck to look at my own application (forget about getting the account number application has been rejected as per the records and the info which I got after bugging the customer support for hours and days).

Customer support takes around 30 mins to put me on to a representative to answer my queries and I have already called 4 or 5 times this week and get the following message no matter what you do.

"We will get back to you at the earliest. It may take max 24 hours"

The supervisor who spoke to me (couple of times) assured me that he will call me back in 1 hour. I did wait for many 1 hours but no luck.

Here are few queries posted via email :

QRC Number - 171976
QRC Number: 194802
QRC Number - 195055
QRC Number - 215525
reference number - 215526
QRC Number - 221350

Main branch of Bangalore:

Cunningham Road 201, West Minister, Cunningham Road, Bangalore - 560052 080-32979985 / 6 / 7 / 8.

Waste to call any of the numbers which they have mentioned on the website, they don't have my application details and no one knows who is responsible for my application. And they promise to get back to you in an hour again no idea where they go, (Please call them back if you have free calls ) I even refused to take the complaint numbers for the calls which I made to customer care (08039886000) as they didn't care for any of my complaints so far.

The person who collected my application at Rajajinagar webworld, Bangalore claims that it is not her responsibility to follow up on the application.

And lastly, there is no response for any mails sent to
[email protected]

One of the worst customer support ever seen in my life so far.

If any of you have a slightest idea who is responsible for resolving my account creation issue with reliance money, please do update me. Or tell me how I should be approaching consumer court for getting my money back.