I'm fedup of Reliance mutual fund. The complaint details are as follows:
1. I had submitted a request for growth plan as guardian for my son.
The cheque was given by my husband.
2. The DOB of my child got missed.
3. I got a call from my agent for his DOB. This was given on 23/03/10
4. It was given but not updated in the form by the reliance mutual fund official/carvy person.
5. Even then the amount was debited from my husband's account on 25/3/10. The guardian details were also not added in the form by them.
6. The purchase was accepted and then rejected by their system. Mean while money was already debited.
7. The cancellation was informed by them. Cheque which was written was in the name of my son. This bank account was a single account in my husband's name.
SO THE CHEQUE COULD NOT BE CREDITED.
8. After nearly 4-5 calls and 1-1.30 hrs. spent on conversation. They updated the details of guardian.
9. They asked to fill up a declaration form for change of bank account to that of guardian and cheque validation.
10. The formalities were confirmed and all the relevant documents were submitted to their local mutual fund office on 9th april 2010.
11. As a follow uyp action PIN was also requested.
12. On 20th PIN was received but no cheque had come by that time.
13. Again started calling them up. On 20th they took all information.
14. On 21st again calling up for twice they informed they have NOT RECEIVED ANY APPLICATION FROM ME FOR CHANGE OF BANK ACCOUNT!!!

15. THEY ASKED ME TO SEND THE WHOLE THING AGAIN FOR WHICH I REFUSED.

16. I REQUESTED THEM TO DIRECTLY CREDIT THE MONEY.
17. THEY ACCEPTED INITIALLY AND THEN REFUSED.
ALREADY NEARING A MONTH SINCE THE AMOUNT WAS DEBITED. IS THERE ANY BODY IN RELIANCE MUTUAL FUND WHO IS LISTENING TO POOR INVESTERS LIKE US?