The following e-mail trail says everything !

…and today is 5th day and the connection is still not activated . No one has called me for verification .

In fact, Initial commitment was activation within 24 hrs in Web world shop.

It seems BSNL support is far more better than reliance … and think of your competitors Airtel and TATA. I personally feel that you cannot achieve their customer support anytime ! Really pathetic !


From: K Kader
Sent: Monday, September 14, 2009 11:31 AM
To: '[email protected]'
Subject: RE: RE:'ADAG=004-339-345' RE: Reliance netconnect broadband+ Not activated even after 24 hrs

I’ve got a call from reliance that the customer verification will be done today at my office address.
However, no one has called today or visited so for.

Thanks
kader

From: [email protected] [mailto:[email protected]]
Sent: Sunday, September 13, 2009 1:53 PM
To: K Kader
Subject: RE:'ADAG=004-339-345' RE: Reliance netconnect broadband+ Not activated even after 24 hrs

Dear Customer,

Greetings of the day!


We regret the inconvenience caused to you while using our services and are deeply concerned by the feedback received from you.

We are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.

We understand your concern and assure you of a rapid improvement in this situation shortly. We are able to deliver world-class customer service only by providing resolutions to our customer’s grievances.

This is in response to your mail regarding activation of Netconnect Broadband number 9341095648. Please note that it generally takes 72 hours to get your details updated in our system after the CAF (Customer Application Form) submission. However, after the specified time period if you are still face any issue, please write us back with the following details:
• Customer Application Form (CAF) number.
• CAF submission date
• Reliance Web world address where the document was submitted.
• Your city name.
• State Name.
• Alternate contact number.
• Best time to contact you at alternate contact number.
We would require the same to assist you better.

We are committed to serve you the best and value your association with us.

For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [email protected] or fax us at 022 3033 6565. You can also call Reliance Customer Care at *355, 30335555 & 1800-3000-5555.

Yours sincerely,

Vikash Jharia
Netconnect Broadband
Reliance Communications
With such a lightening fast Internet connect, it is important to keep a check on your usage. Please click here http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp to check detailed usage of your Netconnect Broadband+ card, for every session.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attahments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: K Kader
Date: Friday, September 11, 2009 11:17 AM
To: [email protected] ([email protected]); [email protected] ([email protected])
Subject: RE: Reliance netconnect broadband+ Not activated even after 24 hrs

What a pathetic support ? Still no has contacted me and no reply on this e-mail.
When I try to call reliance web world from where I purchased this card, no one is picking up. They simply gave me number 080-32535952, but unmanned all time.

I’ll return this card and take a refund if no response in another 30 Mins.

I am still having some hope left before I file this false commitment & pathetic support from reliance to local consumer forum.

Regards,
Kader

From: K Kader
Sent: Thursday, September 10, 2009 6:25 PM
To: '[email protected]'; '[email protected]'
Subject: Reliance netconnect broadband+ Not activated even after 24 hrs

Hi,

I’m really disappointed that the commitment from reliance is not happening...
I bought a reliance net connect broadband+ yesterday and is still not activated even after 24 hours.
Also no enquiry call has come to me today.
Please expedite the process.. The number is 9341095648.

On top of this, I am unable to connect to any customer care executive, it simply says my number is not activated yet.

Thanks,
Kader


</HT<>