I had subscribed to reliance mobile for prepaid on 9th April 2006. I had taken the incoming facility for 10 years. Now i got their (reliance's) request for submitting the documents for verification, so i did submit the documents for 4-5 times and still my service has not been activated yet. It's been two months since i have received or made a call.

So i will suggest the customers that from now on please do not consider reliance for your connection.

I think Reliance Customer Service needs proper training, at least if they cannot help.. should not misguide the customer. they are not ready to explain anything, other than giving illogical excuses. I have Submitted the Address / Identity verification Documents on 8th March, as I got SMS on 5th March. The 1st thing, if you are sending any such kind of sms to customer, you can also write in sms, what documents you need. Customer is not free to make rounds of Customer Care. When I reached WebWorld with a passport on 7th March, they said no.. they want different documents for Address proof, very next day submitted all the required documents. and on 10th March, I'm getting sms that my outgoing calls are deactivated. I called customer care from landline, as from mobile it never connects :(, and they said it will take 72 hrs. Now whenever i'm calling they are giving different reasons, on 15th March, One girl said , documents are verified, it will be activated any time. today is 18th I called twice I got two reasons, contact WebWorld they will tell me, then why for Customer care just for the sake of timepass. Other girl said I 'll have to resubmit the document. This is the worst service I'm getting.

I had been transferred to Bangalore and hence had to change my number to local to avoid roaming.I had applied for an address proof to the company I worked in and they provided me with the same in a few days. During the process, I was not asked to submit the proof and had to pay Rs220/- for the process which had been rendered free till last month!! After a week,they discontinued the services of my mobile-no incoming,no outgoing,no customer care and no message from reliance stating the reason. On inquiry, I was told that I would have to submit the address proof or wait for 10 days..who the ...would wait for 10 days?? They suggested that I take a new number and pay them Rs224/- (all for the slip of responsibility from their side). The people in the web wold didn't warn me that I would be loosing all my balance amount (I had just recharged with Rs675/- coupon). After all that crap and loss of balance,the service was resumed only to be debarred in another week's time without any notice. There was a message this time after 12 hours saying that they haven't received my application form..wt the ...#$%$#%. After umpteen calls to the web world, the person still had the no new answers to give!!! A complete waste of money and time for an unworthy service.

This Company claims that they give sms as low as 1 ps for RIM lifetime user but its not working and though its on paper not available widely over India. There outlets i.e Webworlds always says that we are out of stock. Then why the hell they are doing marketing. I already contacted with CORE about this matter. Still its pending in status.