Quite frankly, Reliant Energy has lost my business. Their billing system is a broken mess, showing one bill with a lower amount, then correcting their mistake and sticking me with a higher bill. If this was the first time, id chock it up to a error, but its happened a few times since I started using their services. They refuse to assist me in extending my bill pay time, eventhough this was my first time requesting, instead referring me to their imfamous credit department which is not staffed on weekends. Like alot of "real world" bill payers in this "bush" economy, I do have to pay in partal at times due to the rising cost of living. When I spoke to a supervisor, he took an insolate tone with me and gave me the same run-around. I then informed him that I also too do supervisory work and call monitoring as well and I rated his employee and his response as a b- at best, which didnt make him too happy and the call was soon disconnected thereafter. I decided to take a stand as this is not an acceptable business practice and have switched my service to another company who can offer me a lower, locked-in per Kw rate and were absolutely polite and professional.