I placed an order in December 2008 for a Jeep Cherokee rear axle but a month later when I hadn't heard or received anything I located another source for my axle and asked Reliaparts to refund the $475 they charged to my credit card. An ongoing trail of never ending phone calls and emails to Stacy in Customer Service has only resulted in lies. I get constant excuses ranging from the poor state of the economy to we only mail out refund checks twice a month followed by promises it is on the way then tracking numbers for it and still nothing. Months after this all started she said she needed me to fill out a request form. I did so. Still nothing. It is now mid May and I still haven't received my refund. As stated in a previous complaint, Stacy is a compulsive liar and I can't believe a thing she says. Do not deal with this company!!!

Greetings,
I paid $ 5.95 to Automix on Sept 7, 2008 to get listing for a Honda rearview mirror part. On Sept 12, I paid Reliaparts $104. for the mirror based on Automix referral. Since I live in Hawaii the price included an extra $25 for priority shipping. In the following weeks I called Reliaparts a few times to see when I'd get the part. Stacey at Reliaparts said they'd shipped. She could not say for sure what method of shipping they used. If it was USPS Parcel Post it may take as long as 4 to 8 weeks. Now, nearly 2 months later I still have no parts but I'm out $109.95.
I called PayPal which is the method of payment that Reliaparts inssists on using. PayPal said they could only process complaints within 45 days of the purchase. This of course is contrary to the 4 to 8 weeks that it may take my package to arrive. Shame on you PayPal!
I must tell you that I think Reliaparts may be inept or criminal in their activities as regarding to interstate commerce and the use of the Internet for commerce.
I suggest that Automix reevaluate the use of Reliaparts in their listing service as they have made your business look bad as well.
Additionally I think that PayPal should extend the period of time in which a customer can dispute a charge.
I'd like to think that this could be quickly resolved but it's already been nearly 2 months so it too late for that.
I hope that I never have to do business with Automix, Reliaparts or PayPal again as I think they are all scams.
Sincerely,
Russell Laros