I ordered a 1987 454 mercruiser turnkey motor from remanufactured.com for $5490. When it was delivered it had automotive parts on it and they were not usable on a marine engine as well as the wrong exhaust system Remanufactured.com was fully aware that this was going into a 1987 SeaRay Cabin Cruiser to replace the 454 mercruiser that was damaged. When the engine was installed and taken out for a test drive, a leak in the oil pan was discovered, the leak is 100 drips per min. Needless to say the engine needs to be removed and gaskets replaced. We are worried that this engine was made for a car and that the rocker arms in the engine will be for a automotive engine, not a marine engine. The cost to pull the engine and repair are over $1600. We have sent a video showing the oil leak, pictures of the automotive parts, many emails and phone calls and to date we have not received an acceptable response. We are looking for remanufactured.com to reimburse us for the automotive parts that were not usable, the unusable exhaust system and the cost to repair the engine.

You trust them enough to give them your business and your money. Happy and looking forward to your purchase, you soon begin to question certain things that start to happen. Like, no correspondence like promised, no paperwork, no returned calls, no engine when promised, no core deposit refund and the list goes on. Well, I learned my lesson and it was a costly one just like everyone elses. I hope they all get what is coming to them.

I ordered a "complete" volvo penta 5.7gsi motor with fuel injection and closed water cooling. I paid $6400. I did not receive the motor for 1 year from my order date. About 11 months longer than promised. The motor is not at all what I was told it would be. No genuine Volvo parts were used and the parts were not compatible. I had to buy new exhaust risers for $800 because the ones that came with the motor didn't fit. The fuel injection system was broken when it arrived. The new fuel injection system they shipped to replace it didn't match up with the wiring harness and was not compatible with Volvo. I needed to downgrade the motor to carburetion at my own expense which included buying a new carburetor, new distributor, and new fuel pump.

All this would actually be somewhat acceptable except that the motor doesn't run. It ran for about 1 hour then started to die at 3000 rpm. Then it wouldn't go past 2, 000 rpm. Now it simply won't start. I am having my mechanic look at it but I think it will turn out to be a completely trash motor.

I tested the compression and there is a 50psi deviation between cylinders and a strange knocking sound from somewhere in the motor. I will probably need to have the motor replaced or rebuilt. I have already spent over $10, 000 and still cannot use my boat.

Can I get my money back? Can I sue and get a refund? Any help anyone?

Sincerely,

Eric Beresford-Wood
808.777.0818

They offer remanufactures engines and engines parts but they are actually shipping used non remanufactured parts, I bought a set of heads for my boat thru their website advertisement and close the deal thru the phone with a customer service for the amount of $1544.00. I was told that for that price the item is new not remanufactured. After receiving the part it was use but I made no complain about it as long it work it was fine for me taking in consideration that I'm in Florida and they are in Indiana (1346 Miles). As soon as my mechanic install and start the engine we start to see problem with the heads having to disassemble half of the engine and inspect the heads and realize the scam. It’s used non rebuildable heads. Now their customer service are not allow to discuss the issue they just want to to send and email and wait for their answer.

Boy, I wish I had found this website before I shipped my motor. Sent my motor and the money. Now, after four months I still have no motor and no money, even though they said it would be about three weeks turnaround. Can't talk to a live person anymore, and can't get a response.

I still like to do business the old fashioned way, but this has really been an experience. No point in chasing because it's too far away.