I just want to take a minute to comment on the custemer service I received from sales associate, Burt Natoli. I have called this agent to inquire regarding an available location for lease. This agent not only did not answer any of my questions, he was very unprofessional and rude. He started asking about the type of business I want to invest in at the location and then without knowing anything about me or my situation started rudely laughing at my inquiry and told me to call him back in the morning. I am a professional and could not believe of how rude this man was. He had no customer service skill and can not believe that anyone with such poor skills would still have a job especially in such company as remax . It is a real shame that such people represent this company. I don't think he realizes that there is a lot of real estate associates looking for work these days and that I will gladly take my business someplace else.

REMAX of Silver City NM apparently likes to rip off college students for their cleaning deposit. Of a $600 cleaning deposit only $12 dollars was returned. The list of charges for the most part were bogus with the only legitmate charge of $130 for yard work. There was even a $35 charge for turning on the electricty which it was agreed was to be turned off. When the house was rented in August of 2009 the stove did not work and a new one was promised and promised for a year. When it came time for the students to move out the individual being delt with was not available (which ran into well over 45 days.) Since we are out of state suing is out of the question. Beware of this company.

On February 4, 2009, the original listing agreement for my house included a hot tub, valued at $8, 000.00.
On or about February 27, 2009, I discovered that the MLS property listing (R132568A) shown on the RE/MAX website did not show the hot tub or indicate the hot tub as part of the listing. At this time, I called RE/MAX and notified them that the hot tub was not shown as part of the listing. I spoke to RE/MAX agent TINA COVEY and she assured me that the hot tub was part of the property listing.
On February 27, 2009, I received an Email from RE/MAX (via TINA COVEY’s Email) that indicated “I added hot tub under exterior features. It was already noted in agent remarks with above ground pool.”
On January 8, 2010, I received an Email from TINA COVEY listing questions from a potential buyer. One of the questions asked was whether the hot tub was to remain with the property. I responded to TINA COVEY that the hot tub was part of the original listing.
On January 10, 2010, at 11:44 am, I received a telephone call from TINA COVEY. She stated that somebody asked her to take the hot tub off the listing. She admitted that she deceived me by removing the hot tub from the listing without my knowledge. She further stated that if I could not trust her then I should fire her.
On January 10, 2010, I received an Email from TINA COVEY with a new listing which includes the hot tub. However, the current listing on the RE/MAX website still showed no hot tub and no indication of a hot tub as part of the listing. It was not even listed in the exterior features at this point.
It is clear that the RE/MAX agent intentionally was trying to avoid listing the hot tub so that it could be deceptively removed from the property and not be part of the original sale.

I rented from Re/Max in Wilmington, NC through an Agent named Karen and when we moved into the house it was disgusting. Nothing was cleaned like we were advised it would be. lights were blown and not all lighting fixtures had bulbs. So I took pictures of the place just in case. After a few months of dealing with there problems and not getting the help we needed for things to be taken care of we (roommate) decided to leave and move to a better place. Our deposit was taken away for a water bill that was so called not paid (we have proof of payment) and they power washed the house and redid the paint job all on our deposit. We asked for a paint job prior to moving in and the outside of the house was nasty. VERY crooked if you ask me.. Going through a legal battle now.. BE AWARE!!!

The experience started well : All smiles and courtesy was handed to us until we paid $ 8000.00 in advance and signed the contracts. After that, rudeness and arrogance replaced smiles and professional mannerisms.
As the following points required for us to visit Remax, it suddenly felt like we had brought with us a massive task for them to tend to. Rolling eyes and deep sighs was our most common welcome !!!
1- No keys to the letter box, (greatly needed to receive important documents from France)
2- Mold and dust on walls and doors (it was promised upon inspection that this would be taken care of!)- Cleaner did not ever come back
3- Dryer not working (5 weeks to get someone to come out and fix!!!)
4- Stains on carpets not mentioned on inspection report

*These are just the main problems encountered in the 1st 2 weeks
In the matter of the letter box keys, i went Remax every second day and kept getting the same answer :” We are still trying to reach the owner...you should show some patience”
Having reached my wit’s end, i contacted a friend who’s been in Australia for over 20 years and asked him to come in to their office and help me talk to them.
As we once more asked what progress have been made, he sat there quietly until he heard our property manager simply tell us that things like this” just happen this way in Australia”. The moment he started to talk in Australian, and not in a struggling “Frenglish”, demanding that a locksmith be called in straightaway etc, she changed her behaviour very quickly and started asking exactly who he was etc...
Magically, within the next 5 minutes, she had managed to finally contact the owner, got permission to send in a locksmith the next day!!! The next day, they, once more magically, found the original keys?!?!?!?!?
In mid January, we decided to extend our stay in beautiful Noosa and went in to Remax, asked to talk to the property manager to extend but she wasn’t available. I left my details with the receptionist. No one returned my call so i called a few days later, was transferred to our managers answering service and left a message...Still no response until a week later, on Friday 30th January.

I called her back on the following day, Saturday 31st. She made it clear that she was not happy to be disturbed on a Saturday but did tell me that she would contact the owner on the Monday and would call me back...I am still waiting for that call today!!!
In the meantime, I started to look for another place to rent for our last 6 weeks in Noosa, as my lease with Remax was almost over ( 3rd March) and found something close by with another agency(starting on the 5th March).
On the 25th of February I went in to Remax to see what i needed to do to finalise the unit and get the bond back, as the process is very different back home.

This is when she told me that i would have to pay rent until the 10th of March, making up a 14 day notice. Hmmmm, interesting but nevertheless written on our agreement.
So i contacted my friend again as the language barrier was too great once more. (Everybody i have met in Noosa is nice, patient, understanding and make efforts to speak a little slower so I can understand better; all except Remax staff who just seem to get so very irritated when they speak no slower and have to repeat themselves.)
The property manager came out and when my friend asked firstly why my messages had not been returned, all she could repeat (3 times!!!) was that the receptionists at Remax were not trained as property managers so what happened between the front desk and the property managers, she had no control over!?!?!? Sorry, even today i still cannot see the connection between her not calling me back over the period of 6 weeks and the receptionist not having any training for property management!!!
Anyway, i told her that my experience with Remax had been terrible from the start and she simply replied : Well, I can’t talk about previous events or the property manager who gave you the rental contract back in November because she is no longer working for us.(Mind you, my friend and did see the previous manager walk past twice in the corridor, wearing her Remax shirt) Another amazing Remax unsolved mystery
All in all. She didn’t have very much to say through this meeting, other than, in a very serious, suddenly informative yet quite threatening voice, she said that if I chose to contact the RTA or go as far as the tribunal to argue this extra 7 day payment, that I would quite certainly not see a cent from my bond for weeks if not months!
Well, we are certainly not desperate for this money at all but, out of principle, refuse to pay.
Had we been treated with professional mannerism and a little respect at any point through our dealings with Remax, instead of having to endure rudeness, arrogance, insults, incompetent service, endless sighs and eye rolling when we had to physically come in and attempt to get results for ourselves, we would certainly not be in this situation today...
Do the owners have any idea how their properties are being managed??? I wonder!!!
My friend’s work involves working with real estates and he says that it is by far the worst service he has come across in the 15 years of being in business.