Ordered 10 day trail order on 8/12/2009. Arrived on 8/24/2009 with no trays to use Rembright. Cancelled on 8/26/2009. Received e-mail from Rodney in Customer Service--we have cancelled your account today--no longer be billed by our company. On 8/27/2009 my bank account was credited $84.86. Called and asked for all my money back. Was told only get $67.86--will be charged a restocking fee for order. Customer service rep hung up. Never received trays to test the product and I feel the 10 days was up before partial product order arrived. Requesting full refund to be added back to my credit card.