The website uses only a generic "[email protected]" email address. It gives no other way to contact them. I have sent several inquiries to them regarding the unlocking code which they said was unavailable.

Phone is a TREO 650

I sent $15 dollars to another unlocking service, received the unlocking code and had my phone unlocked within 15 minutes after receiving the new code. Buyer BEWARE!

Here is the email they sent me...

Dear Customer

Thank you for you recent order. Please find your updated order details below.

Unlock Status:

We have been unable to obtain an unlock code for your phone using the imei number supplied. Although this model is generally un-lockable, there are instances where codes cannot be generated. This is due to unique phone variables and cannot be predicted in our preliminary report.
As an apology for this, we would like to offer you a full refund and a free unlock code for your phone as soon as one becomes available on our database. Alternatively you can use this free credit for an alternative phone.

We would like to offer you a full refund for this and we offer our apologies for the inconvenience.
Refunds are usually processed within 48 hours, however please allow up to seven days for funds to reflect in your account.

If you have any issues please contact us.

We have offered some further advise below on possible options you now have.

Next Step

1) You can contact your service provider and ask them for a code, however if you have excessive time left on a contract they may not allow this. This option can be free.

2) Specialist shops are available in commercial areas. They can unlock the phone directly using a cable. Prices can vary for this service.

3) You can download certain softwares from the internet which may make it possible to unlock your phone using your USB cable, however this can be risky and may damage your phone or firmware.

Again we apologize for this and hope you have more success unlocking your phone in future.

Kind Regards

Sarah
Remote Unlocks