When I bought my car (Renault Clio) in 2003, Arab Mechanics in Cairo, Egypt, was on the list of service and maintenance providers in Egypt and since then I have been dealing with them for any repairs.
On July 8, 2010, I went to have my AC car ferion recharged, but on spot, they convinced me that the condensor coil had to be changed. Trusting their judgement, I had them change it and I was charged 2050 LE for the exchange and Ferion gas refill. After one week I noticed that the cooling effect of the system was gradually deteriorating. I went to them immediately complaining about the condition. I went several times during the last summer and each time they recharged the gas simply explained that they could not find the source of the leak. On the fifth visit, they said they wanted to keep the car for three or 4 days to get appropriate time to do the diagnosis. I refused this because I can't stay without the car for such a long time especially that they don't offer a replacement car. At last we agreed to have the car stay for 2 days. This time they said that they discovered that the evaporator coil has to be changed and they wanted to charge me for 2000 LE for its exchange (claiming that this is the price of the part only).
Mad at them I asked for refund of my money for changing a part that was not responsible of any malfunction, they refused. I asked them to do the 2nd repair for free, they refused. I asked them to give a report about the whole incident - they first refused. When I insisted they said they will charge us for 200 LE a report which "in the manager's words" will be put in the way they see from their point of view. Mind you that each time I went to them they refused to issue any paper for the service being done about the results of exploration. Mind you also that I went to do a check with two aircondition repair services, they assured me that there is no leak in the evaporator coil and that the malfunction is in the compressor circuit.
This is my complaint - please advise me what to do.