Having took my Renault Laguna for an MOT and service it was returned with a broken front spring which subsequently damaged the ball joint, and a broken front window regulator, apart from replacing the front spring for half price following four visits they (the dealer) and Renault UK refuse to take any responsibility, saying i should be grateful for the reduced cost of repair and the fact my car is seven years old i should feel lucky!! The reason I have a seven year old car is because I look after it. But Renault don't like that. Do not buy a car or services from Renault - their nothing but rip off merchants. Steve - Lancashire

bought a megane with 12, 000 miles on the clock since ive had it done 3, 000 miles and its in the garage again wont start this time battery run flat knocked out all the electrics so couldnt get into the car . problem first started with the radio not working then all electrics seem to come on when the car not in use dashboard lights flash on and off at night, customer service very poor and they look at you like youre mad and the only person in the world with a broken renault, in my opinion they are thieves they dont like complaints about the defective products they sell shame on you renault!!! thought you were a good company instead of wasting money on fancy advertising how about fixing ordinary joe publics cars the ones we rely on !!!

We bought our Renault Megane 1.6 cabriolette in June 2009 from Renault Northcliff & it has broken down numerous of times. 1st, the battery died, which led to the car being towed to Northcliff, this cost R2000, then in October, the clutch broke, so it had to be towed again. We were told to pay R9000, but we then advised Renault Northcliff that our warranty should cover, the car was bought in June and that we would not pay to fix the clutch. Fine, Renault then paid for this after bickering. So now, on 0103 our Gearbox broke. It was towed again, 3 days later we were called & told that we had to pay R24000 as the warranty would not pay cause we didnt fill gearbox fluid. This was after our service done at Renault Northcliff. My fiance went to them & said show me the problem, & he was told that they assumed this was the problem and that they would contact SA warranties themselves. The claim was still declined and now we STILL sit without our car. This is not the 1st complaint, I suggest I get feedback and quick cause this is appauling and pathetic. Pity they do nothing to hold up the French name... sad that people could actually get away by ripping others off - PLEASE CATCH A WAKE UP!

I bought a new car in 2008 and as with every Renault car, it comes with standard free maintaince plan and service plan. But at my second service 30000, my car needed new bulbs and other mantainance issues. I had to pay for this and my understanding was that i did not have to pay for this because i am on mantainance plan. However i was told that i had to pay since the mantaince plan was not loaded on the system when bought the car. The service agent at Renualt Fountains told me that i would be refunded. a year later i am refunded yet. He gave a number for head office and head office send me back to the dealer where i bought the car and when i contacted them they tolf me they would sort it out. i belived them. Last week after realizing that my rear bulbs are dead i took the car in and after leaving teh car at Renault Fountains teh whole day it was not fixed since i would have to pay for the replacement of teh bulbs and other mantainance related issues. The service agent called every one with no success as to what was happening. i evenetaully went to Renualt Centurion and Ansa Muller (New car sales manager) and Etteine (Finace manager) assured me they would sort it out.S

Car door lock malfunctioning for almost 2 years. currently I've paid for 2 door locks and the door still doesn't open. Calls to Renault Tokai are never returned