PlEASE READ! If you cant avoid renault, because you are an unfortunate owner of one, like me! Then at least avoid using TOKAI RENAULT!!! Helpless, completely helpless, AND THIEVES!!

They had my car for OVER A MONTH, for a slight pull of the car to one side. I payed for what ever they did, and after gave it back 3 times to re-fix. The last time I got it, AFTER MORE THAN A MONTH!!, the car still had the same problem...A week later I realised they had STOLEN MY SPARE TYRE!!!

Still waiting for an answer!! (not about the actual problem, that by now, I know they cant solve, usles!!, but about the missing tyre!) Any body else had this happened to them!??

I can give all names, numbers and email adreses of the people, but it woudnt help, they never reply! :)

If you can AVOID RENAULT AT ALL!! Plus THERE IS NOT 1 SPECIFIC RENAULT SERVICE CENTRE, THEY ARE ALL MULTIFRANCHISES, OWNED BY AMH GROUP...

For the last year, my Aircon on my Megane 2 1.5 dci has just stopped working. I have had to take it back 5 times to Renault Bryanston to get the computer reprogrammed. My aircon is not working again today and I don't understand why I always need to take it back for the computer to be re-programmed.

I have had enough and Renault Bryanston cannot tell me why this is happening. I would like this resolved. My car is almost 3 years old and still under warranty.

Everytime I take the car in, Service advisor Vusi tells me the next time, the compressor needs to be changed. This never happens if the case.

Firstly my car was kept at Renault for two days for a normal service because the receptionist made a mistake. Then I was told that Renault could not pick me up when my car was ready although it was fine to do so for other customers, smacks of ***. I was charged for an indicator light connector that was in warrantee as they made a mistake on their dates and thought that my car was out of warrantee. I was told by a lady called Debbie that I will be refunded but I am still waiting. When I did get my car the back tyre was flat so they had to take it back and repair that and that was done a while later. As I drove out with my car I discovered that the same indicator that was to be fixed was stilled not working so I drove straight back in. 2 hours later and having spent the entire morning at Renault, I was able to drive out. I have emailed and called them various times but to date nothing has been resolved. I did receive a generic apology and was told that I will be contacted shortly regarding the issues. There is more but for now all I want is my refund, I don't care about apologies from Renault.

After my previous visit to this site, I'm glad to report that what I found was to no surprise. BAD SERVICE FROM RENAULT AGAIN. The previous time I complained - it involved the service centre. This time around I am bogged down by red tape to which the service centre’s hands are tied as well. The interior fan is not working and the replacement part is not in stock. The part must be supplied from Rosslyn to Centurion and then to Fountains Pretoria. This means that I must either fetch my car today and bring it back on Monday, or leave my car till Monday.

As shareholderlead consultant in an IT company working at multi billion rand companies as clients, note that my time belongs to the client as well as my income. I am losing money as a result of lost time. I tried to offer that I will go and collect the part (at my own cost) just to end the ordeal, but this is not possible. I only have one car and I have to commend Renault Fountains (Althea and management) for offering me a courtesy car for the weekend while they are repairing the fan.

This is my last complaint. I am really satisfied with Renault as a vehicle (2nd in a row), BUT it is just not worth the frustration.

I have my Renault Clio3 almost 3 years now and I have not once had a good experience with them. My first service (15000km) they spilled some kind of glue all over my bonnet and rear bumper. The first reaction from Renault was to blame me. Eventually they fixed it by buffing the glue out, and yes it did leave permanent damage and I got a speeding fine while my car was at Renault. My aircon sounds like a tractor being started since I bought the car but Renault can't find anything wrong! Great mechanics hey!! My latest visit to Renault is for a Cam belt gear that needs to be replaced. After hearing nothing but silence form Renault and holding for more than 30min on my cell phone, they informed me that the part they ordered was faulty. Thank you for the update guys, I would have appreciated it if you could have kept me informed. After asking them if my car will be done by 12am the next day, as I needed it, they took another 30minutes to come back to me. In the end of the day, the car's drive is fine, but with the worst service I have experienced in my life I will never drive a Renault again (I'm ending the misery), not even if you give me one. Go to Toyota and learn something.