Renault SA

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Category: Automotive

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South Africa

Renault SA Reviews

Kwazi Mthiyane February 23, 2011

Defective vehicle

In 2009 November I bought a brand new Renault Koleos 2.0 dci from Renault Durban and on the second week of driving it there was a warning message on the on board display saying "check injection system" "check exhaust emission" and it was losing power and smoking excessively. I then had the car towed to a Renault dealership in Alberton where some work was done on it and I got it back. After a few days the same problem came back and at that time I had it taken to Renault The Glen where it was discovered that an intake pipe was wrong size and a new one was fitted but this also took a number of days which meant the car was away from me for that period. After that it has been in and out for the same problem more than I can remember. The latest was when I took the car in on the 11th of February 2011 and left it at Renault The Glen for them to have all the time they need to fix the car properly. I collected the car on the 22nd February and drove it back to work. On my way home from work that same evening the same problem came back and the car started losing power. I then took it in this morning 23rd February and up to now it's not clear what's going to be the way forward because I've been informed that the particle filter needs to be changed but it's expensive at a cost of approximately R30 000-00 and this is the time where I feel this is enough as I feel that I've had a raw deal from Renault from the beginning cinsidering that I'm paying more than R8000-00 monthly instalments. I need guidance in the right direction

July 29, 2008

Renault SA is UNETHICAL FRAUDSTERS

I bought a new 2005 Scenic II which were excessively in the East Rand Renault workshop over a 12 month period with endless mechanical problems that started at 7000 km. Quality control on this vehicle was shocking, only out-performed by the incompetence and unwillingness of both the East Rand and Klerksdorp Renault workshops to take ownership and rectify the problems. I was pressurized by Renault SA to 'trade' this vehicle, due to its excessive problems, for a new 2006 Scenic II off their East Rand floor. I elevated this, by forcing a meeting with Francis Guy (Technical Manager Renault SA) on 22 May 2006, without any success or even a follow-up by him or his office. The net result of this trade was that I lost R 80 000 from my initial deposit due to the difference in trade and new vehicle prices. The 2006 Renault Scenic started with mechanical problems at 15 000 km and the same incompetence to fix it and unwillingness to take ownership is playing itself out at Bryanston Renault. I have kept evidence of this saga and are looking for ANYBODY (media, regulating bodies, ect) that is willing to take this case study to help expose these fraudsters.
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