I prepaid for a Budget Rent-A-Car using United mileage. I confirmed a number of times that I would not have any additional charges- unless something catastrphic happened, of course. I was told that everything I had initialled for was 100% included in my package. However, upon returning the car, I learned that I had over $450 of charges. I brought this to the attention of the sales clerk who was extremely rude to me. I was told that I had agreed to the additional coverage even though I had confirmed at pick up that I was accepting no additional charges. I have spoken to a number of customer service reps and have been treated extremely unprofessionally. Please do not rent from Budget Rent-A-Car. Their agreements and sales reps are very misleading and rude!

Turned my vehicle and the person noted that my tank was full. He tried to print the receipt right there but his device had run out of paper. We went inside to get another copy which I received. I did not pay as close attention as I should have but once I arrived at the airport I looked and saw I was charged for not filling the tank. I tried having the local office correct the error but was told they are not authorized to do that. I was given a number to call that the office said was staffed 24/7. Of course it was not. In the grand scheme of things waiting till next week to correct the error should not be a big deal, but for me, I will never rent from them again.

Please, avoid using this company! I had a terrible experinece with them and will NEVER advice them to anybody!