On 5/21/10 at approximately 3:14 pm I received a phone call from a female employee at the White lane office offering a $100.00 credit to purchase anything in the store because I paid off what I had previously purchased. I was not sure at the time if it was from a over payment or not. when she stated it was a courtesy credit given to all customers that pay off items, I said okay .I then asked if she had any dinnette sets in black .She said no, we don't have any . I asked do you know when you will have some ? She said she didn't know. I drove to the store to see if they had any pictures, they did not . I noticed there were several black dinnette sets physically in the store and asked why did she say there were none and she lied and said they where just put there. I said fine I want to purchase one on a ninety day same as cash when the store manager Jose said I could not purchase one because of my payment history . I asked why was I called and told I had the credit of the $100.00 dollars ? Thats when the manager told me very rudely she did not know you and I will not approve the application . I was humuliated in front of everyone in the store and denied purchase of anything. I would have perferred not to have been told I have something coming when they knew they would not honor their word. When dealing with the public, customer satisfaction is inportant . This office does not believe in this and showed it by their actions today . I would not recommend anyone to them and will tell anyone how disrespectful and rude they treat their customers.In this economy today things happen I lost employment during the time i was paying on items .This was out of my control so I did pay as often as I could but I had no idea I would be banned from purchasing anything else after giving a lump some to pay off what I owed . They lost a good customer and their reputation with me and others.

i have had insurance all these years. 5 or 6 years .and now i lost my job which i was paid by cash. which they knew when i started. and they said i cant use it cause i have no employment . so i cant use my insurance. and also i have a real complant wish really make me upset. my mattress was bad . so i called simmons got a new one and they would not deliver it until i got upset. and then it was the wrong size so they sinced me a new one .and they would not deliver it . amy said no and i brought everything from there and there was no charges for anything. i had to find someone to pick up. my name is barbara bava phone is 708 753 0563 email is [email protected] hope to hear soon. they want to get things today after all this years. guess that dont count for anything.

I went into the store to tell the worker that I had lost my job due to the place closing, told them that I started work on Oct.27 at a new job asked if they could wait on payment after I started which it would have been on Nov.5th and they were rude about it. The worker then asked when the best time was to come and pick up the items and I told him not until 6:00 p.m. on Oct.24th, I got home at 5:55 p.m. and they had left a note on the door that they were there at5:30 p.m. they must not be able to tell time. On October 25th he shows up and was very rude, he was told not to park on the back grass because he could break the sewage line under my landlord does not want anyone parking on it until he can replace it, but he did it anyway.