I am a Property Manager for a 114 unit rental community in South Florida, Broward County to be exact. My experience in dealing with FPL has become ridiculous if not ludacrous in the past few months. Here lies the issue. Our property was built in 1973, each building has 4 units and a meter room which houses the electrical meters. As a rental property, we have invested time and money intalling deadbolts on each of the meter rooms to ensure tenants don't tamper with them. My issue is that when a circuit breaker BEHIND the panel box goes out, which occasionally happens, I have to call FPL "service center" to come out and remove the "new locks" that they have installed around the meters. No problem, right? WRONG. You see, this "service department" is only open from 7:30 am to 4:00 pm. Hmmmmm, let's look at this from a logical point of view. A curcuit breaker goes out, I call an electrician to fix the problem because the tenant has no A/C, no stove, no refigerator and it is 95 degrees in South Florida in July. The electrician is happy to come service us, BUT WAIT, FPL service department who is the ONLY department who could remove these "special locks" closes at 4pm, WHY???? Do electrical issues only happen from 7:30am to 4:00 pm? So guess what, my tenants have to wait at least 24hrs for FPL to send the work order and a technician to remove these "special locks" so the electrician can get the panel off and replace a burned out circuit breaker. I would love the freedom to take my business elsewhere, BUT I CAN"T, no resident in Florida has that option, and FPL is very aware of that. It is interesting to me that the manager I spoke with was so monotone, cold, robotic in her explanation of thier process. I know their process, I have had to call them out several times for the same issue, I just wanted to ask her if they could NOT install these "SPECIAL LOCKS" around our meters since we have spent a small fortune securing our meter rooms so tenants cannot access thier meter. I feel like I am in the Twilight Zone when I deal with this company. My advice to FPL. As a manager for many years, customer service is key, oh, but wait, that wouldn't apply to FPL, thier a monopoly, or should we just call them the ELECTRICITY CZAR, no accountability for shoddy customer service. Now let me go explain to my tenants who pay a pretty high rent, why they have to sleep in the heat tonight, because it's after 4pm.