Customer make reservations for special truck for their move but when they come to pick up their reserved truck they always get one they didn't request! But their are some great employees sometimes help you get the one you need, but there are some that can be a total "ASS" give you wrong one that make you have to make more trips then you exspected during your move. So they can charge you large milage rates so they make more money off you! Then moving contrators try help you move at resonable rates then then due it lose profit off their moves. Then had to adjust it then customer get mad over out radgus rates! But I say for all contractors that beware of there rate so you dont lose your profits. For all of our customers that we sorry for these rates but we still can try our best to serve you at the lowest rates. We glad to serve you in your moving time.