I went through Hell and back trying to get this issue resolved - I had the replacement warranty on a Zen MP3 player, needed to get it serviced -- long story short I spent over 3 hours on the phone and given the runaround ! I stuck it out finally got someone that sounded American on the phone and he told me what to do. On April 15 2010 I sent the unit to be repaired or replaced. It arrived on the 17nth (USP Tracking) Dell never contacted me I contacted them . I was told they had closed my claim because My phone number was out of service-- this was utter nonsense and even if it was true they had both my numbers and my email. I was told to call back in 2 days they would reopen my claim. 2 days later I call back (Apr 28) and I was told the same thing my claim was closed, my phone number was disconnected. You can imagine my response. I hang up and called back to get a different person (That is the only way to get an answer) This time the person tells me the same thing but then adds "Oh we can't replace this we don't have this item anymore."We will send you a check for the item." The warranty says it would be replaced so for less than 90 days of using a Zen player it cost me 50 dollars for the useless warranty and I am left waiting for the check, , Do you think I'll end up being told "Oh we tried to send that check but your house was not there" I am going to blog this issue to death and to anyone that will listen I will never buy another item from Dell, I am completely shocked by such poor customer service !