April 24, 2009

American Express …… Complaint Filed on Charges…Confirmation # IU85223

Rosaria Hodges, Acct # 3713-273543-41008
Companion Acct: Gayle Buri, #3713-273543-42022


Michael Foreman, salesman with Reply!, called to sell our company real estate leads. I spoke with him on 4/2/2009 when 3 individuals in our office were available to listen to his proposal. He stated that the service worked as follows:

I was to receive 12 leads every month. Mr. Foreman also stated that the leads would be spread out and that I would receive only 3 per week at the most. Reply! was to notify me of these leads by sending me an e-mail and a text message to my cell phone. There is no contract, just a one time fee of $100 and $54 for each valid lead. Within 72 hours I was to determine the validity of the lead. If I believed they were a good seller/buyer I need not respond. If I determined they were a bad contact (wrong information, etc.) than I was to reply to the notice within 72 hours notifying them that I rejected the lead to avoid the $54 fee which would be charged every other week. On 4/2/09, based on these promises presented in the sales presentation we signed up for the service for $100.00.

The moment that he had our credit card number everything went down hill. The next day I received one text message and went to the office the next day to look at the e-mail version of the contact. When I logged onto my e-mail there was no e-mail matching the text that I had received. However, there were 2 other e-mails in my inbox that were never sent to me by text message. That alarmed me right away so I went to Reply! Real Estate’s web-site and logged in to our account. What I found was appalling; according to their company they had already sent me 8 leads listed in a column that reported I had received all of them. That’s 8 leads just from 4/2/2009 to 4/4/2009. I tried to call Michael Foreman (and still have tried to this day) and have never been able to make contact with him except to leave messages for a return call. He has not returned any calls. The worst part of this situation is that I never got all the e-mails to reject the leads, therefore there is nothing at all to stop them from charging me $54 for each of those “leads”. On that same day I replied to the 3 e-mails that I did have saying “CANCEL OUR ACCOUNT NOW! ON THE WEBSITE IT SAYS THAT YOU HAVE SENT ME 8 PROSPECTS BUT I ONLY HAVE 3 E-MAILS AND 2 TEXT MESSAGES.”

In summary:
1) They stated that I would only receive 12 leads a month and that they would not all come at once. We signed up on 4/2/09 and by 4/4/09 Reply! had loaded 8 “leads” according to their website.
2) They said that I would get notified each time they sent a lead prospect via text message to my cell phone, yet I have only received 2 out of the 8 “leads”.
3) You are to be able to turn down any prospect by responding to the e-mails but I have only received 3 e-mails, therefore I am not able to reject any of them leaving them to charge me $54 for each one and they still charged for the 3 that I did reject.
4) Reply! acknowledged our cancellation of 4/4/9 yet billed 3 leads on the 4/4/9 and 4 additional on the 4/5/9.

At worst this company is scamming clients, at best they just have a very irresponsible sales and customer service department.

Sincerely,




Vanessa Hodges


Gayle Buri