I was contacted by a very friendly woman who was telling me a Reply Real Estate and all the leads I could get at $54 each. She explained that if they were not intersted, had another realtor, or just wee not valid I could return the leads and not be charged. If I was unhappy then I could terminate the agree with 30 days notice. 4 days into I realized the leads were not worth the money because not one was interested in buying or selling or they already were working with a realtor. I terminated and sent back leads for credit. in the 30 daays that followed they continued to send me leads that wer not any good. I continued to call them and give them back throught there email system for credit. I received a total 0f 16 invalid leads. 30 days after I terminated the billed my credit card $384.65. I disputed the claim with my credit card co CapitalOne and sent them a paper trail of emails that validated my claim. Now Capitalone is rebilling me because of some bogus information they received from Reply Real Estate. My next step is file a complaint woth the Texas Attroney General. I have been a realtor for 7 years and I know how to work leads that are viable.

This company has overcharged me by $949!?!!?
What am I supposed to do about this?
It was withdrawn from a checking account, I don’t think I can get the money back any way other than them agreeing to cut me a refund check.
Any suggestions?

their promise to me:
From: Dana Wilson <[email protected]>
Date: 4/30/10

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You will be on a 45 Day Success Guarantee. This is stating that you will give us your commitment of 45 days starting from 4-30-2010. If we do not have you in a contract with a lead or you do not anticipate one, we will send you 5 free leads a month for 6 months or until you do have a closing (all you would pay is a flat $50 each month for maintaining your territory). We look forward to working with you and assisting you with your success.
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This is a copy of bank withdrawals from my account by Reply Real Estate:

Check 04/30/10 Reply.com Buyer Leads Tropf Home Res... 109.90
Check 05/06/10 Reply.com Buyer Leads Tropf Home Res... 54.95
Check 05/14/10 Reply.com Buyer Leads Tropf Home Res... 274.75
Check 06/11/10 Reply.com Buyer Leads Tropf Home Res... 109.90
Check 06/25/10 Reply.com Buyer Leads Tropf Home Res... 274.75
Check 07/12/10 Reply.com Buyer Leads Tropf Home Res... 219.80
Check 07/30/10 Reply.com Buyer Leads Tropf Home Res... 54.95

Total: $1, 099
Promise of $50/mo: $150
difference: $949

PLEASE ASSIST ME IN THIS BY CONTACTING THEM.

REPLY REAL ESTATE CLIENT SERVICE REP:
Rhys Palencia at (925) 983-3426 or email at [email protected] <mailto:[email protected]>

Talk about a lack of ethics! Reply.com completely misrepresents themselves!

I was contacted by Reply.com and asked if I was interested in paying for "qualified leads". They said I would only pay $54 if the lead was good and, if not, I could send it back to them. I would receive up to 8 leads per month and I would have 72 hours to send the lead back.

Reply.com claimed that the leads were found online and that they were qualified because the leads clicked an icon that said "Connect with a local realtor". I was assured that the leads were actually asking to be contacted.

After contacting a few leads and having them tell me that they did not ask to be contacted, I tried to receive a credit. I was told by Reply that they were not responsible if a lead had a change of heart and were no longer interested. They again assured me that the leads were asking to be contacted by a realtor.

So, I asked the Reply representative to walk me through the online qualifying process. It was nothing like they described!!! Basically, for people to search certain real estate websites, they were asked to register. At the bottom of the registration, there was a disclaimer saying that the information would be forwarded to a realtor. The Reply rep said this was the same thing as asking for a realtor to contact them directly!

They refused to credit me and insisted that the leads were qualified. I would not have a problem with this company if they described the process accurately. However, they completely misrepresented themselves and the quality of the leads. In addition, if you receive a credit for a lead, they immediately replace the lead with another one. So, if you are signed up to receive 8 leads per month...you basically must pay $432 per month because they will just keep sending you more and more leads.

I really do not like this company and will not be doing business with them!

I should have checked here first. If it seems too good to be true... Still waiting for a call from Adam Carabetta, sales manager/director regarding refund for bogus leads. After reading the complaints here, I don't expect him to call. None of the leads they supplied me were from people who actually wanted to sell their home. I canceled about 5 days after joining (both times over the phone) when I realized that a good lead could cost me $5, 000-10, 000 for all of the bogus leads that I would have to wade through. Call you credit card company right away to dispute the charges; it will give conditional credit until they receive your complaint in writing (Citigroup). I am calling the Calif attorney generals office next. I thought that I was smarter than this; apparently not. Stupid me.

Stay away if this company contacts you! You can find quality prospects yourself for much less money! The leads they send are not quality leads at all. I have received 4 leads and can't contact 3 of them. Two of the "Buyer" leads stated they have "Fair" credit. Well "Fair" credit in todays market can not be considered a qualified lead! Their selling tactics are deceptive. When I got my confirmation e-mail was when all the facts became clear. I called them back within minutes of signing up and asked to cancel. Even after a very heated conversation with them, they refused to allow me to cancel immediatly. They told me I had to stay in the program for 30 days. When I called my credit card company and asked if I could block the charges from this fraudulent company, I was told no. I am still fighting this battle. Save yourself the aggravation, say NO! when they call you.