I am a former employee of Rescue Rooter, and I am here to confirm all the complaints on overcharging.Every one of these complaints are justified.The fact is that they shoot for a 60% profit margin on every single thing they do.This is their goal on every single call they go to, they try to justify this by telling customers about their awsome warranty, whatever!!Every service plumbing company out there offers the same warranty.What they fail to mention is that they do have a 100% satisfaction guaranty, You can get every penny back if you're not satisfied with your service or product, but seldom if ever mention this.They prey on the elderly, and truly aim to rip off everyone they service.Not that the tech's themselves are shady, it's the management team and corparate officers that demand 60% profit be made.They treat their employees like dirt, huge employee turnover and not alot of people banging down the door to work there, thats why you get inexperienced tech's who call themselves plumber's to service you.I quit because I could not keep a clear consience while charging what we were charging.Instead of helping people with our slumping economy, ARS/Rescue Rooter RAISED prices three sepeate time in the year I worked there.All that is important to them is the bottom line.Steer clear of these guys, use your local plumbing companies, who have less overhead and will treat you fairly and with integrity.

I called Rescue Rooter to unclog a garage sink that shares a common wall w/the kitchen sink. I was quoted $475.94 for the Hydro. Somehow the Hydro got stuck on something & when he pulled it back it had root(raised foundation & pipes are under the floor not in the ground) Then they sent the camera down to see the issue, well it got "stuck" They went under the house & now the pipes are rusted from the inside out, $6179, I cant afford that, the dropped it to $4179...nope still out of my price range, they dropped it again to $3800. I reluctantly said yes. They cut the wall & a pipe, nowhere near where the camera got "stuck" & somehow got the camera out, broke my clean out, disconnected the pipes under the kitchen sink instead of turning the shut off valve &where to come back in the morning. Call a 2nd plumber out that night, he said all was untrue. He did not see the pipes rested and rotted. I cancelled the service that was scheduled for the next morning; I got a call from Randy berating me about believing another man over him because he sat in my house, he went on and on about his reputation he can prove his diagnosis with a scope(so it could get stuck again?) Randy even said the other plumber was not looking at the same pipes he was, or didnt know what he was looking for. My husband went under the house & made a video the pipes, nothing to support Randy. Our neighbor used his $24 snaked & a pressure nozzle on the water hose and the clog was GONE. It took $20 of supplies to fix the cut pipe. I not only feel taken advantage of I also feel as though Randy tried to intimidate me during his phone call after the cancellation.

This company charged us for work that was never done. Did not give credit for coupon. Said they did a sewer scope & locate, only went 15 feet and then stopped. Then, gave us a quote for 8500 for 50-60 feet of sewer line replacement. How is that so if you stopped at 12 feet and never marked anything? Fought with several different managers, to no avail. Sleezy company with low morals and super super over priced. Save your money - go somewhere else!

Had a really slow drain, Rescue Rooter failed to open it (actually completely plugged it instead). So, after paying $300, and them spending 2 hours at my house, they gave up on it, and quoted me for services including installing a bypass outside my home, jackhammers, digging, tree removal... all said, about $5500 to complete. I called Gator Plumbing instead, they cleared the drain for $100. Saved me about $5400! I will NEVER call Rescue Rooter again.

I have never posted such complaint on internet as I felt it would never justify my time to do it. But this time, I feel i do have the obligation to tell everyone to stay away this company.

I had none-urgent issue on shower fiversion valve. I called their office. the receptionist was very nice and she confirmed that the trip to the property was free and I woudl have no obligation to use them after they gave me the quote.

They did send a guy very quickly to the property. He took the part out and I told him it was O-ring problem and they needed to be replaced per my research on the internet. He agreed by seeing the part. Then to my big surprise, he didn't have the o-rings on his truck -- can anyone believe a plumber doesn't have such very basic parts with him? Then he said he would need to go back to the company warehouse to get them. Afte rmore than an hour, he cam eback and said the warehouse was closed -- can anyone believe he even didn't know the time the warehouse would close? So he installed the part back so the people could still use it that evening.

Following day, he came back and got the part out and eventually fixed it. Then he gave me a price at $220+. I said this was too much. I asked to talk to his supervisor. That guy's attitude was horrible by saying I was the type of customer they didn't want to deal with and thretened me by saying if I wanted to pay or not. I said I felt this was not a fair price as I would not know if this was his own pricing or their company's. And the important part was they never gave me the quote/estimate before working on the job.

When I called their office. The lady checked with those 2 people and they lied to her that the plumber gave me the quote already on the first day and over the phone. Ha-ha, I said OK, I had the witness that I was with him on the first day for the whole time. And we could check the phoen record and see if he called me that day before the job.

I will talk to them when that plumber gets back to office later this week. I will not give in to that type of people. They got a wrong prople to rip off this time.