Rescuecom
| 5 stars | | (0) |
|---|
| 4 stars | | (0) |
|---|
| 3 stars | | (0) |
|---|
| 2 stars | | (0) |
|---|
| 1 stars | | (5) |
|---|
|
Category: Electronics
Contact Information
United States
|
Rescuecom Reviews
|
Miscelaneous
November 30, 2009
No service big charges
STAY AWAY FROM THIS COMPANY !!! THIS COMPANY IS A COMPLETE SCAM !!! I was having issues with my computer linking to my wireless router, so made the call to Rescuecom. I was told by the person on the phone that a technician will be calling for a flat rate of $128 (regardless of time spent on the phone). The technician, who was absolutely worthless (he knew a bit more about computers than I did...), was unable to fix the problem and blamed it all on my internet provider. He then said he would call the internet provider himself to try and figure out why the problem could not be fixed...never heard back from him since... Approx 3 days later I gave them a call back to see what the status was, and NO ONE had any idea, and was told by a very UN-friendly customer service agent that they would call the technician and ask what the status was...heard nothing back from them again... Decided to call them again 4 days later, and still NO ONE had an idea as to where the technician was or the status on the work order... I asked them to go ahead and cancel the work order and please reimburse me for the amount that I was charged as NOTHING got fixed... At which point the highly UN-sympathetic customer service agent went on to say that they would have to do a "full investigation" before I would get my money back, and that I would receive a confirmation in 24 to 48 hours... heard nothing back from them again so decided to call 4 days later at which time I was told that the investigation was still ongoing and that the President of the company would have to approve the reimbursement of this payment (a mere $128)...Finally when I calmly mentioned I would contact BBB and other Depts to report their service as a SCAM, the lady said "that's fine!!" and quickly got off the phone with me... the issue is yet to be resolved... I am a small business and a firm supporter of US small businesses, but no wonder we are losing tech jobs to India and China...you can't really understand them but at least they are courteous and somewhat sympathetic to your situation...my only advice is to STAY AWAY from Rescuecom and hope no one else goes through the hell I just experienced...
|
|
|
VOCALLEE
August 18, 2009
just want your money
DO NOT USE RESCUECOM. Folks, beware this company. Their only goal is to get your money and take advantage of people that find themselves in a desperate state with their PC. I had a computer virus, they were the only computer repair site I could get to... that in itself is interesting!
I DID make an appointment for a service call but called and canceled within 30 mins when I realized I could restore my PC to a previous day. You'd think this company would be happy for me, nope, still want their money; close to $200. They are clueless in building customer relationships. I WILL NEVER USE THEM AND I WILL GO OUT OF MY WAY TO TELL OTHERS NOT TO USE THEM. NOTE: THEY HAVE YOUTUBE COMMERCIALS AND NOTE THAT YOU CAN'T LEAVE COMMENTS.
|
|
|
rockinrobin
December 7, 2008
Poor Servuce/RipOff
This company is a joke. I had been having startup problems with my PC, and I knew it was the power source. I called RescueCom and they agreed with me and would sent a tech out. When he got here he made comments about me having an old monitor, and no plastic sheeting underneath my chair. He then took my computer apart, vacuumed it, and told me that it was the power source. Big surprise there. He told me he could repair it, but it would take about 4 hours because he would need to install it, then program the computer, and install a firewall. He then told me if he were to go buy the power source, I would be charged a expedite fee. Their ad states no hidden fees or travel charges. When I told him that, he said an expedite fee is for him to go and get the part. A travel fee is him getting to my home. Sounds like a travel fee to me no matter what spin you put on it. That is the biggest bunch of crap I have ever heard. I couldn't get him out of my house fast enough. When I told him it was a rip off, he hung around to call his supervisor, and tried to get me to again commit to having them repair it. My friend called me during this, and couldn't believe he was waiting around on his phone, in my home, calling his manager. She said, "GET HIM OUT!" I finally did.
DON'T ANYONE USE THIS COMPANY! THEY SUCK!!!
|
|
|
May 16, 2008
I hope somebody puts a stop to this rip-off business
I am enclosing a copy of correspondence I have had with Rescuecom. I hired them to repair my home computer which had been hit by a virus (Virus Heat). After 3 visits and $1086 in billing the technician came back on a "warrenty call" and after 6 more hours said the computer would no longer boot up and there wqs nothing he could do about it. Finaly they refunded me $348 on my credit card. That was the best I could do with talking to the company president. I received no benefit at high cost. Recuecom advertizes that if they don't fix it, it is free but then they hide behind a $250 limit in their very wordy contract. Initially I wasn't worried because they told me it would take 2-3 hours to fix it. Then when they took 11 hours to break it they say their limit is $250. After they were gone I booted up and installed a new copy of Window. Since then (3/28/08) the computer has been working fine. Another trick they play is to have you sign a spot on the service call receipt saying you are satisfied with the work performed. The problem there it that it is "Required before the technician leaves site." When the techniican left the first time he told me it was all fixed and ready to go. Then he stood there (at $98/hr) until I signed the form. After he left I found that the computer was stuck in a restricted boot configuration and many functions would not work. Of course it took me a few hours to identify all the malfunctions.
Basically it was a big rip-off. I have found out that Rescuecom has already been a subject (unflattering) of an investigative report by a local TV station in Syracuse, N.Y. where they are home based.
Enclosed is a worsheet I supplied the technician at his last visit. I had corrected some of the malfunctions as indicated by strike-throughs.
I hope somebody puts a stop to this rip-off business.
|
|
|
February 8, 2007
Rescuecom is a rip-off company!
This company charges $99.00 per hr. to send a tech to your house to fix/troubleshoot computer problems. On 2/4, a tech came tomy house.
Spent 1 3/4 hrs. trying to correct networking problem. Paid $187.50. Five minutes after tech left, I had same problem he supposedly fixed. He also gave me a new wireless network which was UNSECURED,because he didnt know that he was able to choose SECURED or UNSECURED while fixing it. Had me call APPLE to get ADM. PASSWORD. Apple told me tech sets up password. When I called to complain, manager offered to send over same tech. I refused same tech because she was not too savy. Manager responded he was only tech available. I told him to forget about it it and I put a STOP PAYMENT on check. So please be very careful about computer techs who come to your house. NEVER pay cash. There are a lot of ripoff PEOPLE IN THIS BUSINESS.
|
|
RECENTLY UPDATED REVIEWS
With MONEIORECLAIM.COM, I reclaimed every penny I lost.
LUAN KHUC UNCLAIM ASSETS ON FILE : $2,111,650.00
The company does not honour the warranty claim and makes you pay for device repair even if you are not at fault.
Taxi To Heathrow & Heathrow Taxi Transfers
Digital Marketing and Company Formation Services UAE | SEO and PPC Marketing
REQUESTED REVIEWS
REVIEWS BY CATEGORY
|
