I have a very similar experience to others reporting on Residential Email. I noticed an unexpected charge of $14.95 on my Frontier bill from ESBI billed on behalf of Residential Email. I called the 800 number provided and told the customer service rep that I had no idea what this charge was for. The rep told me that I had signed up for the service on the internet and then went into a sales pitch on how great the service was. The web site provided was totally unknown to me. The email account that signed me up for the service was BOGUS.

Apparently, anyone can sign you up for the service by providing bogus contact information and YOUR phone number. It is not clear whether Residential Email is doing this as part of a fraud scheme or whether some jokester is randomly using other people's phone numbers and signing them up for the service. Residential Email (RE) agreed to stop billing and to apply a credit in 2-3 billing cycles. Of course, I have to pay my phone bill so RE and the phone company get the benefit of the float.

I also called Frontier and all they would do was put a comment in their system next to the charge indicating that I had called and that RE was going to provide a credit in the future. Isn't that nice!