I received a free trial in the mail from Residual Savings telling me that if I did not cancel before the end of the trial, I would be charged $19.99. I didn't sign up with them so I was not concerned with "being charged", figuring they'd cancel my "account" upon not being paid. Turns out they got my credit card information through Purity Mineral Makeup and charged me, and it was even before the end of the trial period.

Two days after that I received the Gold Access Reward Card with the cancellation information, so I called the number. I ended up speaking to a nice sounding man who told me his company no longer dealt with Residual Savings and gave me a new number. When I called it, I was on hold for so long the only thing that kept me on was my anger.

The woman who answered immediately came off as a bitch but I remained as calm as possible. I told her I had been charged early and I wanted to cancel and have my money refunded. She told me it was against company policy. We discussed it for a while but it pretty much went no where. Finally she told me she had canceled my account. I asked if I could speak to a supervisor and she told me that the supervisor would tell me the same thing, my money will not be refunded. I told her I understood that but I would just like to hear it from the supervisor for confirmation's sake. She hung up on me.

I called a few days later to discuss my account with someone, and they told me that my name was no where in their system and asked if I wanted to sign up. I said no. A month later, I am again being charged for the membership.

The company is a scam. If you have received the card, they already have your billing information on file. Get new credit cards, etc., because even if you manage to cancel, they will still charge you. Someone should sue them, but I don't want to get into that mess. I'm just going to get new credit cards and cancel my old ones.