I am really not impressed with Resolution health and think that you guys need to brush up on your customer services as well as your communication skills.

On the 17/12/2009 I received a text message on my cell phone stating that my income details for 2010 has not been received and that my premium will be defaulted to the highest premium. I have not received any notice/letter or even a call to say that my details should be updated, when I tried calling the help line I was kept on hold for more than 10 min on several occasions so my query was still not attended to. Now my question is “how can Resolutions just assume that I was notified about any changes to my premium or that my details should be updated?” and how pathetic is this company to send me a random sms notifying me of this change? Now it’s not my intent to shoot the messenger but this is really not acceptable I think Resolution Health should have made more effort to reach me and should have requested my consent to deduct such a huge amount from my account.

Now I am not going to waste my time with this matter anymore I consider what you did as theft, so I want my money refunded by end of the month or I am going to cancel my membership if this cant be done as I consider a medical aid as high priority and would rather opt to go with a company that is more focused on customer liaison and delivery and effective service.

Kind regards

Emile Jordaan
0825112145

Membership number: 18100024
Identity number: 8207065073085