Resortcom.com has greatly screwed up our contract payments to El Cid Resorts, a timeshare company. We have absolutely no problem with El Cid Resorts. The agreement was for us to pay 1/2 down and 1/2 divided into 6 equal payments. Our first notice from Resortcom (collection company) was to pay an amount each month. This was not 1/6 of the owed amount, but that is not the central problem. We agreed for this amount to be debited from our credit card each month. So, five months went by with them collecting. Before the last month was up, we called to make a manual payment with a new credit card. We paid off what we jointly thought was the pay-off with the agent. Then, we received a notice we owed more money. In getting into Resortcom's report of Loan History, they had not applied our whole payment to the loan amount monthly, but had taken out $9.50 and put it into "To Other" column. Then, they applied a late charge of $211.78. Where are they getting this? I began to try to explain exactly how much we had paid through emails to "member services". They rarely list their name or a contact number to resolve a problem. They prefer to remain a Faceless Corporation, telling people to call back into the long telephone queue. Finally, they adjusted the Loan History report, telling us we still owed money, but they marked it off. Their Loan History report, however, clearly shows we not only paid in the entire loan amount but more. All one has to do is add up their columns in their loan history report. They refuse to send us a check for the overage still saying we did not pay enough. What a horrible company to deal with. They are so blatantly arrogant, have sloppy accounting, and display such a disregard for customers. Timeshare Resorts need to find another collection company to handle contract collection payments.