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icm
January 25, 2011
A nightmare to deal with!
You will not make money using their service! They will mislead you into believing that. When, in fact, you will begin to lose money once your regular diners find out about the coupons and begin using them at every visit...we are learning this the hard way and wanted to reach out eveyway way we can to educate others before it's late. Beware...There is a 90 day period BEFORE you can opt OUT of the program!
On another note; their customer service division is a nightmare to deal with...they don't like to respond to complaints via email...and continually insist on replying to my emails via telephone...wonder why? I want everything recorded, could it be that maybe they DON'T! Be wary my friends...
~ICM
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uberjer
January 25, 2011
Scam
I purchased a$25 certificate from restaurant.com. When I went to the restaurant, they informed me that they told restaurant.com that they were no longer interested in being in their program. The restaurant would not honor the certificate.
I emailed restaurant.com and explained the situation and asked for a refund since I could not use the certificate. They said that the restaurant is responsible and that they don't issue refunds.
BUYER BEWARE!
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Tampa Bay Area
January 25, 2011
Bait and switch
WARNING! Web site initially displays terms and conditions for a $25 certificate. If you change to a larger certificate the terms and conditions change. This is very easy to miss unless you happen to reread the whole screen.
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icm
January 24, 2011
ATTENTION RESTAURANT OWNERS!
You will not make money using their service! They will mislead you into believing that. When, in fact, you will begin to lose money once your regular diners find out about the coupons and begin using them at every visit...we are learning this the hard way and wanted to reach out eveyway way we can to educate others before it's late. Beware...There is a 90 day period BEFORE you can opt OUT of the program!
On another note; their customer service division is a nightmare to deal with...they don't like to respond to complaints via email...and continually insist on replying to my emails via telephone...wonder why? I want everything recorded, could it be that maybe they DON'T! Be wary my friends...
~ICM
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icm
January 24, 2011
Restauranteurs BEWARE!
You will not make money using their service! They will mislead you into believing that. When, in fact, you will begin to lose money once your regular diners find out about the coupons and begin using them at every visit...we are learning this the hard way and wanted to reach out eveyway way we can to educate others before it's late. Beware...There is a 90 day period BEFORE you can opt OUT of the program!
On another note; their customer service division is a nightmare to deal with...they don't like to respond to complaints via email...and continually insist on replying to my emails via telephone...wonder why? I want everything recorded, could it be that maybe they DON'T! Be wary my friends...
~ICM
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icm
January 23, 2011
Restauranteurs Beware!
You will not make money using their service! They will mislead you into believing that. When, in fact, you will begin to lose money once your regular diners find out about the coupons and begin using them at every visit...we are learning this the hard way and wanted to reach out eveyway way we can to educate others before it's late. Beware...There is a 90 day period BEFORE you can opt OUT of the program!
On another note; their customer service division is a nightmare to deal with...they don't like to respond to complaints via email...and continually insist on replying to my emails via telephone...wonder why? I want everything recorded, could it be that maybe they DON'T! Be wary my friends...
~ICM
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icm
January 23, 2011
MISLEADING
ATTENTION ALL RESTAURANT OWNERS AND MANAGERS:
IT IS VERY CRUCIAL YOU KNOW EXACTLY WHAT YOU ARE ENTERING INTO IF YOU ARE CONSIDERING DOING BUSINESS WITH RESTAURANT.COM!!! Please read contract closely and ask lots of questions. Do some research on them and you'll know what I mean.
I wish someone warned ME about them.
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Chaparral
December 8, 2010
Scam, Fraud and more.
I recently went on line to purchase gift certificates for Christmas Gifts. I put two Certificate in my basket and gave my credit card information. Then as I went on I realized what was going on and decided not to buy. I tried to back up and stop but the site wouldn't let me. I did not print off the certificates but was still charged. I called and they told me once I put a restaurant in the cart I had purchased it and there were no refunds. I was told I could have a partial refund or different certificates. I am going to dispute this charge on my credit card, since I did not get the certificates. I am also contacting the BBB, FTC, and the attorney general of both my state and their state.
They need to be reined in.
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FrequesntBuyer
October 24, 2010
Misleading advertising
BE VERY, VERY CAREFUL IN BUYING FROM THIS SITE. There is a slight possibility it may save you money if you are buying $100 or more in food from a restaurant. But see the minimum purchase bait and switch described below. Chances are that whenever you see a minimum purchase less than $100 in the description of a restaurant, your certificate will be printed with a minimum purchase of $100. Then add 18% tip and that it may not apply to anything but food and you may need a good calculator to see if it is saving you money.
Frequently a restaurant is advertised on its website with one minimum purchase but after you buy the certificate the minimum purchase increases to $100. Example on 10/24/10 Japanese Blossom in Chico CA is advertised with a "Minimum purchase of $35" but the certificate you buy has "Minimum purchase $100"
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realscam
October 24, 2010
Big Scam
I bought a "certificate" from restaurant.com for Eclipse Spanish Tapas Restaurant in Evansville, IN. When I went to pay the bill, the waitress said they do not accept the "certificate." So, I bought a "certificate" that I can't even use. I wish I knew how to get my money back! What a SCAM!!! Restaurant.com and Eclipse Spanish Tapas Restaurant are both to blame...
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