On July 11, 2010 I placed an order for the French Casement Vanity and the Industrial Tower. I finally recieved these items through Excell Delivery @ the 26th of August. Upon delivery, neither item arrived with any packaging or protection. Aside from this, The French Casement was missing both sinks that at that time, were to be included with the vanity. The casement was also missing one black bumper that is to be affixed so the sinks have something to rest on. The vanity also has oxidized and rusty hinges. I immediatly contacted customer service and was at first told it could take several weeks to locate my sinks. A few days later, I received a call that said it would be after January of 2011! I called again as this was unacceptable. I requested that Restoration Hardware pick up the vanity and ship a brand new one that had the included sinks. This was on August 26th. On August 28th, I received a call from customer service appologizing for the situation and an assurance that within the next two weeks at the absolute longest, I would receive a new vanity with two sinks and the original one would be returned. I asked for verification that I would be receiving the French Casement Double Vanity with two sinks, packaged appropriatly and by October 12. She assured me that there were 11 vanities in the system and one of them had at that moment been allotted to me. Today when I checked my voicemail, there was another message from RH informing me that it would be last Novemebr at the soonest, that I would receive the vanity. I immediatly contacted customer service and was told that while I was promised on August 28th that a vanity had been allotted to me and was on its way, the order was not placed until October 6th and at that time, all 11 had been sold. Therefore, I had been bumped and was now part of the back order. This vanity was ordered for a home we are building in Port Aransas Texas and the situation with the vanity is preventing the completion. I can't tell you how many thousands of dollars I have spent over the years at RH, at least $12, 000 this year alone. I am extremly disappointed in every process of this order. It is beyond unprofessional and poor customer treatment. I will absolutly be notifying the BBB of this incident and anyone else that will listen. I am appauled this could actually happen. I plan to contact the Houston Town and Country store and cancel my most recent order and wouldn't even consider ever shopping with this company again!!!

Prompted by sale, I ordered 10 dining chairs + 2 armchairs. Advised by the salesperson that if I chose one of the stock fabric colors, I could have my chairs in 2 weeks. With 2 big events coming up in 4 weeks, this was great! I received an order confirmation indicating the chairs would ship out beginning of October. When I called, I was given the ship date of Oct. 5 and that my next call would be from the delivery company arranging delivery. Next email announced shipping would commence December 12, almost 8 weeks after I placed my order. I had shipped my old dining room chairs out to make room for the new. I will be renting chairs for my 2 events as well as Thanksgiving!

I PURCHASED A SOFA FROM RESTORATION HARDWARE ABOUT 7 YEARS AGO. THE FABRIC WAS THIN AND WHEN I EXPRESSED CONCERNS ABOUT THIS THE SALES PERSON TOLD ME IT HAS A LIFETIME WARRANTY. THE FABRIC HAS DISINTIGRATED. I DO NOT HAVE A DOG NOR WAS IT ABUSED IN ANY WAY. THEY CLAIM IT WAS DUE TO NORMAL WEAR AND TEAR. I HAVE ANOTHER SOFA IN AN AJACENT ROOM THAT WAS PURCHASED AROUND THE SAME TIME AND IT IS STILL IN EXCELLENT SHAPE. RESTO HARDWARE SHOULD HAVE NEVER USED THIS MATERIAL AS A FURNITURE COVERING AND SINCE HAS STOPPED. THEY HAVE DONE NOTHING TO HELP AND FOR THE PRICE I PAID I AM INCREDIBLY UNHAPPY WITH THE DURABILITY OF THIS ITEM. BEWARE OF THEIR WARRANTY. YOU WOULD BE BETTER BUYING FROM RALPH LAUREN FOR THIS PRICE THE QUALITY IS MUCH BETTER.

On several occasions I drove 45 min to Restoration Hardware in King of Prussia and was given the wrong merchandise. Not only did I waste time returning the merchandise but also gas. Just last week I purchased bronze loop rings for my curtains and noticed that antique brass rings were in the package. When I called the manager, she made arrangements for UPS to pick the rings up at my house and told me she then would send out the correct rings. . This is day #2 and UPS has not come to my house. I know that to resolve this problem I will need to drive 45 min again to the store. Restoration Hardware has nice stuff but I am realizing it is not worth the hassle to deal with this store/company.