I ordered through a resume service to have my resume tailored. Upon reading the agreement of having my resume returned by five days, i paid for the service. When greeted with the representative, i was told the preliminary draft would be sent on the sixth day. Further mentioning i could pay $100 dollars more to have it expedited. I refused and requested further explanation as to why they would not abide by their contract. they replied with my order not being a priority as it was the cheapest of the services. I simply requested to cancel my account and they said they would get around to it, with five to seven days continuing after they decided to accept the request. i then called the company to complain and was greeted by a gentleman who would not reveal his name, nor would he allow me to speak with anyone else suggesting i was giving him a hard time based on his mexican accent. After not being able to speak with anyone else, he insisted on telling me while interupting me every time i spoke that when they got around to it on monday or tuesday, that it would take five - seven days more to recieve a refund. He then proceeded to get vulgar with me and hanging up multiple times. i still have not been able to get in touch with a manager of any sort as he is now screening my calls. he has my resume and i am not exactly sure what he plans on doing with it, interms of contacting my current employer and so forth.

what do i do?