Everyone call James Castro for a resveratrol complaint. He says he is in charge- but he could do nothing for me. Maybe if everyone who has a complaint about resveratrol (and all the added charges, plus the fine print on returns and conditions which are not included in the order like every other legitimate company) called James- maybe James Castro, who is in charge, will do something. For some reason, I do not believe that James Castro is in charge. I worked customer service, and I always believed in "the customer is always right policy." I always tried to help the customer to a satisfactory settlement because a satisfied customer is worth more word of mouth than advertising. Instead, James Castro and Resveratrol now have another unsatisified customer who is putting the information forth. I will go on every site and blog about James Castro and his unwillingness to provide good customer service; therefore, as the voice of Resveratrol, he is saying that Resveratrol Ultra does not provide quality customer service as well.

I have not received this month's supply of Resveratrol Ultra, and used the last capsules this morning
Eva Rubinstein

After returning the product, which was not delivered on time, the company has refused to return my money. I have been on the phone with various "management" members for 7 months. For the first 5 months they insisted I did not return the product and that it went somewhere else because I had an incomplete RMA # which THEY supplied to me. I was then told to email all docs showing the UPS tracking info and verification that an employee did indeed sign for the return. Again, several months have passed with more phone calls to management, and each person said a refund will be posted to my credit card within 5-7 days. Today, I spoke to a rude management member who now claims the complete opposite of everything I have been told for 7 months. After months of being told I will get a refund from every person I spoke to, since ALL 4 unopened bottles were returned, she claims that I won't get a refund. However, they will restock those bottles and resell them to someone else and charge me a 30% restocking fee. She claims that the email address I was given to send in my verifying docs is not the way they normally do business ([email protected]). She wanted the docs now faxed to 954-927-9978. Of course, the line rings busy for quite some time before finally going through. Dr. Oz is a respectable man/doctor and I hope he pulls his endorsement from this company.

wife sent for free trail. contacted them that she did not want to recieve their product anymore and to not charge. they went ahead and charged for the product and shipped it. when it arrived we marked on the unopened box "return to sender". now they refuse to refund the 2nd charge of $80.00. this stuff is only worth $10.00. called them again and they said we did not return the product properly and no refund will be given.
BUYER BEWARE OF THIS SCAM

I sent on-line for a sample bottle of Resveratrolfor .99 cents on June 6, 2009. On the 23rd I received a phone call from the company telling me that they would be sending me a bottle every month for $49.00. I told them NO THANKS. At that point they charged my credit card $87.13 which I knew nothing about until I got my bank statement on July 16th. I called them up and spoke with a customer service rep. that told me the web site mentions that I would be charged that amount after 15 days. I do not recall seeing anything like that on the site, only the .99 cent sample charge. I am a senior citizen and cannot afford their outrageous prices. He said he would cancel my membership but that $87.13 was mine to just eat. I feel that I should be refunded.