This is an anti-aging product which I have seen on multiple tv programs. I saw it as a free trial and tried to order but my credit card rejected it. A few days later someone called me at my home and asked if I was interested in receiving this free offer. I told her I had tried to order but because of my credit card holder has been doing security checks, I was not able to order online. She said she could order it and took my address and credit card number because of the 3.95 shipping charge. She said that she would called me back later to give me a confirmation number. She did not call back and about 10 days later I received the product. When the credit card statement came there was a 87.13 charge on 5/18 and 3.95 charge on 5/1/09. I called the contact number and was told by a customer service person that because I had not cancelled the order within 14 days I was responsible for the charge. I told her I was not informed of this policy. She told me it was stated on the site I ordered from. I told her I did not order online but she told me that was the only way an order could be placed. While trying to find my order, she asked for my email address. She said my email address was entered as something I have never had. I DID NOT SEE ANY ACKNOWLEDGMENT Of A 14-DAY CANCELLATION POLICY when I tried to order online although it is there now. I WAS NOT INFORMED by the person who called me that this was their policy. I tried calling another phone number from their website but kept getting a loop where I was directed from one voice message to another.