Deceptive Practices. This company variously lists itself as Healthy Livin, Tea Life LLC, www.ResVtrim.com, HealthyLivin.biz as operating in Utah, previously in Nevada, the unauthorized billing originated in Arizona and gave the number as 801-208 7485 but this number is disconnected and no longer in service.
Like many other persons I signed up for the free no-risk sample of ResVtrim at the site http://secure.resvtrim.com/index.php#order
No where on this page does it say that you are automatically going to be billed each month for a supply of the pills. You must click a link to go to another page called Terms and Conditions that proclaims that you are entering into a binding commercial contract with serious teeth and timing unfavorable to the average customer.
The resvtrim.com site is designed to deceive the unsuspecting and that is what made me really angry, the designer of the site used webpage design to Deceive and Criminally and fraudulently charge my bank account.
I became aware of the product through the miss-use of an Oprah Winfrey endorsement, I am sure Oprah is not happy about the behavior of these folks.
1) The company, ( ResVtrim.com, Tea Life LLC, HealthyLivin.biz ) is operating on Deceptive Practices, not based on a good product and a good attitude toward the customer
2) The company ( ResVtrim.com, Tea Life LLC, HealthyLivin.biz ) is operating as a criminal enterprise when it repeatedly debits bank accounts and credit cards of the unwary and unsuspecting, given that there are internet complaints going back at least one year, the central complaint being that they are making unauthorized charges on the unsuspecting.
3) After a long wait on the phone I spoke to a Sarah and then her supervisor Aubrey in customer service on June 22, 2009 to request a full reversal of the $86.85 charge.
I was given a short time to return the product, and told I would get a relatively small refund after an exorbitant "restocking charge".
I pressed for names of who is in charge, such as a person of authority to sign and acknowledge receipt of the returned bottles. They were vague and unwilling to give any complete names or addresses other than the address of the returns department which was at a different location.
I was also told that it may be 6 or 8 weeks before the returns are processed and a partial refund given. That makes me think they are basically unable to make a refund and i should not expect to ever see a return of the money they have stolen
4) Sarah was especially loud and strident that what they were doing was "legal", and it was my fault for not reading the terms and conditions.
When I did find the 'terms and conditions' I doubt that anyone would dare to do business with the company after they read the very one sided "terms and conditions".
On the primary page it is emphasized that you are signing up for a "free and no-risk trial", which is totally at odds with the teeth in the 'terms and conditions'.
It is apparent that the business strategy is geared to deceive, the flavor of the terms and conditions is so at odds with the the tone of the "free and no risk" page.