Retail Equation

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Category: Services

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Retail Equation Reviews

thebigbadwolf June 28, 2011
Driver license scanned for exchanges/return
I recently went to exchange an item I bought two days ago with cash at the children place. I had my original receipts. The cashier asked me for my Driver License. I asked the cashier why does she need my driver license for since I'm only exchanging one item for another at a higher price. First she asked me for my phone number. I dont' know why they need my phone number for either. I made up a number. If they don't want me to shop at their store it's fine with me. Why do you need my phone number for. Then she continued to ask me for my Driver license and told me they have to enter my Driver license number, address...all the information on my driver license into their system run by "the Retail Equation, " to track my returns and exchanges. I said it's fine if they want to track my personal shopping habits but they shouldn't use my driver license information to do it. That's my personal information that I should be the one giving out not vice versa. The cashier said she can't do the exchange if I didn't have a Driver license/valid ID. I felt like a criminal. All I wanted to do was exchange a $5.00 item. I spent over $77 in that one transaction. I was forced to give the cashier my Driver license so she put me into their system to track returns/exchange habits. If that was the case I wouldn't want to shop at that place. I am an honest shopper. If I don't like an item I bought I should be able to return with only the receipts not with my driver license too. The Children Place is not the only retail store that does that. Now, I'm in a system that checks if I'm a fraudulent shopper, that's prevents me from doing any returns/exchanges in a given month(s), ...etc. I should be able buy what I want and return it if I'm not a satisfied customer. I shouldn't be forced to give away my personal information just make the retailer happy. It's not my fault they have a "loose" return policy. Seriously, why would a store take something back without a receipts. Don't they know how many stores have the same exact product. Why do they need me driver license information. Why do they need to know where I live? When my birthday is? Are they going to send the returns/exchange cops to my house? Are they going to send me something on my birthday? This is fast way to lose customers. I WILL NOT SHOP AT ANY RETAIL STORES OR ANY STORES THAT HAVE THIS SYSTEM. It should be my choice to give out my driver license information. Not one that is force upon me. It's either the retail stores have to change or the system. BE AWARE OF STORES THAT HAVE THAT SYSTEM. This is your Driver license information that you should be in control of.

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