I went into Retro Fitness July to inform the GYM that My wife and I received orders that we would be living New Jersey Sept 2009. I told the manager that I could no longer be a member. I was moving to a new state. I gave him a copy of my report date to Maryland he told me he would send it out to coperate.

I signed up for a membership at Retro fitness in Freehold, NJ. At the time I was signing the contract with Susan she told me it was a 1 year membership and I asked if i could get out of it prior to the 1 year. She said all I had to do was give a 90 day notice and I was able to cancel my membership any time during that year. I went and tried to cancel my membership this week and they told me I was bound to a 1 year contract. I asked to speak with the women that had signed me up and what do you know she does not work there any more . The are a bunch of liars and will say anythign to get you to join Retro Fitness.

Me and my husband have been members since before this gym actually opened. We signed up together, still have the original agreement but yet they still continue to screw up our account.

First time: Both accounts were under me. My husband didn't exist. Supposedly they corrected this. Fine.

Second Time: Call in to cancel tanning packages on both the accounts on June 30th. The girl said it was taken care of. No worries. Wasen't told at that time I was not even in the system. Great employee. I should have been told there was an issue with my account at this time.

Checked most recent bank statement- billed for tanning and for 2 accounts.

Called and spoke to Christina who said she would have the Manager call me when she gets in at 5. 8 PM rolls around and no call. I call in, she knew about the situation yet didn't lift a finger to even call and let me know the situation. Got into an argument with her and she says I dont exist and that the tanning was never cancelled??? Well I have 2 years bank statements showing otherwise.

Blamed ABC Financial and said I need to take it up with them. They make those changes blah blah

Call ABC... They told me that the changes to my account were in fact made at the Gym. They had found my account labeled as my husbands... AGAIN! I guess Santa Clause did this???? Maybe the Tooth Fairy??? So they keep changing the names around on our account and then act like they don't know whats going on or who did it?

ABC has the account change history and notes. I asked for a copy for my records. She said I can do it on some website. She had me on a 2 hour wild goose chase and in the end...no notes. She said they changed their system last week and she wasent aware... UM HELLO YOU WORK THERE.

I am out money on the tanning. I am out of my time dealing with this BS that I pay for on time monthly... and I am angry that the Gym pointed the finger at someone else when the computer system shows who did what at what time... BIG SCAM AND LIARS. For someone who doesen't exist you sure dont mind taking money out of my account for 2 memberships??? Rude and Poor Customer Service.