absolutely the worst customer service i've ever experienced. their employees are trained in one thing: upselling. you can say you get what you pay for but 42 dollars a month isn't really even worth getting treated like shit by EVERY CUST SERV REP i've experienced. I called their telephone bill payment service, which is easily the slowest automated system on the planet, which by the end of the 15 minute call, didn't even accept my credit card. So I called their customer service hotline today. kept me on hold for 30 minutes, and after listening to the automated voice tell me she was sorry about my wait and assuring me i'd be given to the next available rep...click. They hung up on me. And all i'm trying to do is give them money for my bill. so I call my local store...surely they can help. I can literally transcribe the convo for you

Me: Hi, you're bill payment service over the telephone didn't take my credit card or debit card. Is there anyway I can just pay my bill through you.

Rep: No that's the only way to do it. Unless you come in and if your card didn't work then it probably won't work here.

Me: Ok...but I just payed several online bills with my credit card and I'm staring at my balance right now which is more than enough to cover my bill.

Rep: You can come in to pay it.

Me: Alright.

Rep: click* (note the lack of thank you or offer of any additional help.

They hire possibly the worst candidates in their stores and since a lot of revol users are mexicans and other international callers (cause it's cheap and doesn't require a contract) they all treat you like you can't speak english.

I had a bad feeling immediately upon buying my phone. "Are you sure you don't want the biggest, best, most expensive, but also most unreliable model for the highest retail price? Really? You're sure? And don't forget your car charger, extra battery, bluetooth headset, and carrying case!" And they aren't even good salesmen. They might as well sigh and roll their eyes when you walk in the door. Honestly I thought I'd go here to save a few bucks a month on an outrageous ATT bill and this is truly the bottom rung of society as far as service provided, customer care, and customer base. Go with boost mobile if youre trying to save a buck.

Oh and if you're wondering about service quality. Don't. My friends don't even get half my text messages and if you miss your payment deadline...no grace period. Phone is shut off immediately. You can only call their telephone payment service (which doesn't work and is apparently "the only way you can pay") No they don't offer online payments. Crap company, horrible business model, and even worst employees. Now I understand why i was paying the extra 40 a month for ATT. Cause they are a real service provider. Go to hell revol.

This is not to report a horrible customer service with Revol, if you have not figured that out already you soon will. You basically get what you paid for so do not expect too much in terms of customer service. However Revol wireless advertises as "you can travel nationwide and still receive calls" which is not true. I have traveled to NYC & Chicago and my phone kept showing "searching signal" message all times. Calls directly go to your invoice message. Be aware if you are traveling outside your local area and still expect to receive calls. Canceling the service also turns out to be painful, I was transferred to the "cancellation department" and had to wait half an our for someone to finally answer. I am not sure what their promise on cancellation but they do ask questions, that it is, it is not a "no questions asked policy". I guess, most service- businesses make cancellations hard on customers these days anyway.

Called a Revol Wireless local company to find out about thier plans and services particularly about the ptt ( push to talk ) service was told they have that service on the phone I was being told about.. Went to the store purchased two phones and paid the activation fee only to get the phones home to find out they had given me a T mobile customers cell phone number... Called customer service they issued a new number.. then started working on putting the information onto the new phones.. Went to do the ptt couldnt get it to work... called the store back again to get assistance... Store manager who sold the phone s tried to help didnt work so she called another store just to find out thier phones did not carry the ability for ptt usage...I returned thier phones within 3 hours of purchase cause they did not do what I specifically asked that they do which was have ptt service...They would not give me a full refund... Now i'm out 65 dollars for a store manager not knowing what the company she works for services are... Dont bother calling customer care... its more like customer rip off... for thier mistake it cost me... I now know why they dont have credit check nor need a contract... they make thier money riping people off for not knowing what thier company doesnt carry on thier phones... Or atleast the phone they sold me... Beware of revol wireless and store managers who dont know what each phones capabiltys are