June 4, 2011 I spoke with a CSR from HSBC regarding scheduling a payment from me to them for my RewardZone Mastercard. I couldn't give them a payment that day, so I arranged to call in or use the website to make a payment around the 13th of June. No problem "ok ma'am, I'll make a note of that and will be looking for the payment around then." Well that CSR or whoever, took it upon themselves to make an ACH withdrawal from my checking account on the 15th, 17th and the 20th. Each time it got returned due to insufficient funds, obviously. How can I resolve this problem with them when I cannot reach anyone in charge or at least the CSR called me today the 23rd that no manager is around and continued to belittle and patronize me during our conversation. The unauthorized withdrawal or the 3 attempts, caused my other ACHs to be returned and numerous fees to pile high. Finally I had to pay my bank a Stop-Payment fee just so HSBC would quit trying to collect my money illegally. So far, no one will connect me to a person of more power than a condescending CSR or one who cannot understand me due to a language barrier. If anyone can help me out that would be appreciated. I need to hire an attorney obviously, so they (HSBC employees) will listen or take any kind of remorseful action on my behalf. I don't think stealing people's money is a professional business tactic buy hey Madoff did it so I guess they think it is okay as well. Not in my book!